Rafał Sobolewski Email & Phone Number

Wrocław, Pl

💪 Developed and maintained QA and Deployment processes, ensuring high-quality product releases with minimal post-launch issues, resulting in the release of 30-45 multi-platform (iOS, Android, macOS, Windows and Web) updates with new features and improvements per year and only 1-2 hotfixes.📈 Led the development and execution of product strategy and roadmap, resulting in 20% increase in Income per Customer over 12 months.🤸 Implemented the Shape Up methodology to streamline the product development process, reducing feature implementation effort by ~30%.🖼️ Managed a portfolio of products as Product Manager, overseeing the development and growth of Nozbe Personal, Nozbe Teams, and the No Office podcasts in both English and Polish. Successfully balanced multiple product strategies, ensuring alignment across teams and delivering high-quality results in each product area.👥 Conducted over 30 customer interviews to inform product design, leading to feature enhancements that improved customer retention by 15%.🌟 Spearheaded UX research and design, resulting in a 20% improvement in user satisfaction scores and ratings in App Store (from 4.4 to 4.8) and Google Play (from 4.6 to 4.9).🫶 Developed and maintained Support Tickets and Internal Knowledge Base processes, ensuring Support Agents had all the necessary information needed to quickly resolve customers issues. These improvements resulted in a 30% reduction in response time.🥍 Managed cross-functional teams remotely, ensuring alignment on project goals and timely delivery.🎙 Produced product marketing content, including release notes, app screenshots, screencasts, and live streams significantly boosting product visibility.🤝 Recruited and led a diverse team of developers, designers, testers, and customer support agents, fostering a culture of continuous improvement.

Co-created and co-hosted a technology and productivity podcast in Polish, reaching an audience of thousands with 120 episodes produced, resulting in sponsorship deal with The Museum of Engineering and Technology in Kraków.

Wrocław, Dolnośląskie, Poland

- Maintained and audited the Quality Management System in compliance with ISO 9001 standards.- Conducted project and process audits, contributing to the continuous improvement of project outcomes.- Tailored processes to meet specific project needs, enhancing efficiency and effectiveness in project execution.

Wroclaw, Lower Silesian District, Poland

- Developed and executed integration tests for wireless modules, contributing to the stability and reliability of the product.- Planned and executed test cases (black-box tests, stress tests), ensuring product performance met quality standards.- Automated testing processes using Java in Eclipse, improving test efficiency and accuracy.

Master Of Engineering - Meng, Information And Communications Technology

Education record