Rafal Duziak, Emba Email & Phone Number

Poznań, Pl

Poznań, Woj. Wielkopolskie, Polska

- Managing the team of Transaction Advisors - coordinating and monitoring sales activities regarding land transactions;- Recruitment - conducting the process from scratch- Administrative tasks, project implementation, procedure creation, instruction design, process design, and work on CRM systems - LiveSpace and NBOT,- Marketing - strategic and operational activities in planning and coordinating marketing actions;- Training and onboarding - designing, organizing, and conducting soft skills and sales training.

Poland

- Management of Key Account Managers/Sales Advisors - coordination and motivation of the team, monitoring progress in sales project execution, and developing advisors' skills through training and support;- Recruitment and expansion of the Sales Team through active recruitment of new team members, creating a team development strategy based on company goals, and assessing and adjusting the team's structure to meet project needs;- Leadership and Process Support - collaboration with various entities to achieve project goals and oversight of the correct execution of processes in accordance with established procedures and standards;- Administrative Tasks and CRM System Work such as maintaining documentation related to transactions, keeping current data on the CRM platform, and reporting results and analyzing sales data.

Poland

- Managed a large sales team consisting of 28 B2B Business Partners, monitored sales performance, analyzed sales data and reported information to sales directors;- Initiated and coordinated sales training schemes in the Direct Sales department including onboarding;- Recruitment of new sales representatives and business partners;- Collaborated with the marketing department to create new and effective field marketing campaigns to boost sales;

Poland

- Managed operations at 10 branches spread across two voivodeships in Poland - responsible for sales targets, recruitment, effectiveness, profitability, and optimalization of branch offices’ daily operations;- Lead negotiations with business partners and key suppliers;- Involved in the improvement of customer service processes, implemention of guidelines, procedures and policies;- Analyzed market data, competition activity and sales results of own products to develop sales strategies based on that research;

Poland

- Supervised 12 INEA internal and external branch offices in Poland with 25+ employees – responsible for achieving sales targets, processes, recruitment, administration and creation of incentive systems;- Complex data analysis, creation and interpretation of sales reports to monitor sales operations to improve performance;p- Involved in multiple projects related to the improvement of company policies, processes, CRM systems and expansion of existing chain of external branches in Poland;- Implemented new sales and customer service channels in the department such as online LiveChat and E-Sales leads;

Poland

- Achieved monthly sales targets on an exceptional level and provided complex customer service by maintaining extensive knowledge of company products to recommend services aligned with customer needs;- Supervised daily operations at INEA Poznan branches, organized monthly work schedules, reported to Regional Manager;

Cork, Ireland

- Responded to customer requests for support, services and information on an online communication platform;- Clarified customer issues and determined root cause of problems to resolve product or service complaints;

County Cork, Ireland

- Developed and delivered engaging sales presentations to convey benefits of switching over to Airtricity's gas and electricity;- Achieved monthly sales goals by continual field promotion of Airtricity benefits and enrolling new customers;

Poland

- Achieved high satisfaction rating through proactive one-call resolutions of new and existing customers' issues.- Advised, sold and configured telecom products (broadband, cable TV, MVNO) for company customers.

Master'S Degree, Zarządzanie, Spec. Zarządzanie Projektami I Procesami

Emba, Executive Mba, Excellent

Bachelor'S Degree, Psychology In Business, Psychology In Management And New Media, Excellent

Bachelor'S Degree, Education, Resocialization