Rafal Goliszewski Email & Phone Number

· Editing podcast titled "Bezpieczna Produkcja"· Video editing & YouTube channel management

London, England, United Kingdom

• Built people capability by recruiting, training and leading new team members
• Delivered a consistent customer experience by tracking, analysing and identifying root causes of customer complaints and leading management team to implement systematic solutions
• Controlled Profit & Loss by following cash control, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions – presenting them to the Director
• Co-worked with an accountant
• Contributed to obtaining industry awards – e.g. Timeout’s Best Restaurant of 2022 or Top 100 National Restaurant Awards

Eastbourne, England, United Kingdom

• Reopened & rebranded the hotel after the COVID-19 restrictions have been lifted
• Responsible for day-to-day operations of 45-rooms-hotel and its bar

London, England, United Kingdom

• Helped Adejoké Bakare to kick-start her own West African restaurant in Brixton
• Directly responsible for all admin, FoH and beverage
• Despite difficult times to open a restaurant (COVID-19), we have been well-received by foodies – e.g. Jay Rayner or Condé Nast

London

• Led and managed day-to-day operations; responsible for the financials & budget
• Reduced floor staffing costs by 29% during the busiest periods
• Hired and trained 18 staff members; in peak, directly responsible for 14
• Developed the 101 Wine Training Program, which trained Front of House staff in wine knowledge, tasting and evaluation
• In 2018 the average restaurant reduced by 2.8% compared to 2017; during my time as restaurant manager, our turnover rose by +7.9%

Poland

• Coordinated workflow using PM methodologies(backlogs, meetings, reviews, retrospectives)
• Responsible for both business and management side of the project (team of 3 people)
• Participated in creating the business case and the business plan (including budgeting)
• Created presentation of the product and took a representative role
• About start-up - Google Analytics equivalent for physical world targeting brick-and-mortar businesses