Rafał Słoń Email & Phone Number

Warsaw, Mazowieckie, Poland

Main achievements:2022 - honoured with the prestigious Mobile Networks Quality Award in Execution Excellence category for speeding up resolution time of complex cases in Mobile Networks- 55% reduction of Solution Provided Average Time on Management Escalation cases,- 37% faster case transfer to R&D,- 38% reduction of Solution Provided Average Time on cases transferred to R&D2021 - honoured with the Mobile Networks Services Business Unit Excellence Award in two categories - Business Unit Transformation and Delivery

Warsaw, Masovian District, Poland

- headed up end-to-end support for LTE and 5G radio products worldwide;Main achievements:- successfully transitioned product support from local organizations in regions to globaldelivery centers, achieving significant yearly cost savings in end-to-end support,- coordinated 5G competence ramp-up in Global Service Delivery organization;

Warsaw, Masovian District, Poland

- responsible for complete care portfolio services delivery for radio access area;Main achievements:- established Emergency Service Center (ESC) for RNC/mcRNC products delivering 24/7 emergency service for all customers worldwide;- coordinated front-end emergency support transfer to ESC for North America region;

Warsaw, Masovian District, Poland

- comprehensive services delivery for EMEA region;- remote service delivery development and coordination;- coaching and developing technical support organization;- cross-organizational process management;

Warsaw, Masovian District, Poland

- Global Care Center ramp-up project - established team of radio access specialists and experts inside new global department delivering L3 remote support worldwide;- competence development path creation in radio access technology area - developed "rapid competence development" methodology to ensure fast competence ramp-up;- introduced and implemented new global care services;- coordinated customer care process;- monitored performance KPIs;

Warsaw, Masovian District, Poland

- led care projects - coordinated mass rollout of major software realeases for BSS/RAN products;- supported radio access product sales;- planned resources based on the information from competence development forecast, product roadmaps, local business needs;- actively participated in local implementation projects - coordinated resource assignment to ensure best utilizations and resource rotation planning;- direct line management (new hires, incentives, coaching);- coordinated 24x7 emergency support duty rota in own technology group;- monitored globally agreed service quality targets;

Warsaw, Masovian District, Poland

- led local radio access team in 3G competence area;- managed and coached team performance;- carried out short term planning, salary review, competence evaluations;- stablished new contacts worldwide inside the company for effective resource sharing;- worked as a WCDMA expert for projects in Italy, Japan and Taiwan;

Taiwan

- worked as a visitor for TCC project in Taiwan: NodeB installation and commissioning supervision, integrations, hardware and software upgrade

Sendai, Miyagi, Japan

- worked as a visitor: technically supported 3G network implementation and network launch for J Phone project in Japan - NodeB part (HW/SW upgrade, commissioning, integration, troubleshooting) and RNC part (transmission parameters checking, remote NodeB troubleshooting etc.)

Warsaw, Masovian District, Poland

- coordinated short-term pre-sales projects - new equipment testing;- provided technical expertise for upcoming software and hardware releases;- fault coordination for local GSM projects; - competence transfer for subcontractors and other team members;- conducted installation, commissioning and integration trainings for subcontractors;

Brazil

- took part in network launch for Telemar GSM1800 project in Brazil, mainly in Belo Horizonte, MG and Vitoria, ES regions: PISMs acceptance, installation trainings for subcontractors, subcontractor supervision, BTS, antenna systems and power systems commissioning, integrations, quality control

Warsaw, Masovian District, Poland

- integrated, installed and troubleshot Nokia base stations and transmission equipment;- oversaw subcontractors' groups;- coordinated equipment orders for customers and proper installation planning;- base stations and microwave equipment quality control and technical support for customer.

Kielce, Swietokrzyskie District, Poland