Rafael M. Email & Phone Number

Professional with international experience, including residence in Canada, Japan, and Ireland, enhancing both my language proficiency and my global perspective and cultural adaptability. Fluent in English, with intermediate skills in Spanish and Japanese.My academic background is strong, with a degree in Business Administration, complemented by studies in Analysis and Systems Development. This unique fusion of management and technology knowledge has provided a solid foundation for my technology-focused career.I began my career in the control department of Nextel, developing a deep financial understanding. However, my growing interest in innovation led me to the field of technology.With over 7 years of experience and a solid understanding and Genesys certifications, I have gained expertise in Genesys projects and support, including training, implementation, configuration, and complex problem resolution.From 2017 to 2019, I played a key role at Orange in the HP Project, a Genesys contact center with 15,000 agents worldwide. This enriched my global vision and technology management experience through domestic and international travel.In 2019, I took on a crucial role in Orange's international MVP team, serving over 40 clients on a Genesys Multi-tenant platform. This expanded my experience in global leadership and technology management.Currently, in Berlin, I am in my second year at SumUp, a global financial institution that provides innovative payment solutions.In my current role, I play a central role in the communication channels operating through the Five9 platform, as well as utilizing Salesforce as a CRM. My responsibilities include leading IVR development, handling system integrations via APIs and databases, managing resources, overseeing training, and stakeholder empowerment. Through the implementation of agile methodologies, we have been able to improve our delivery efficiency and production, which, in turn, reflects in the quality of service provided to merchants.My current position highlights my leadership ability in technology management, along with my skill in driving innovation and achieving technical excellence. A professional trajectory with a solid technical foundation in technologies and communication channels, including Five9, Salesforce, and Genesys, and experience in technology leadership.Committed to the success of technology companies, with a focus on continuous innovation and leadership.