• User service and support according to the SLA level, following ITIL best practices.• Management of the call queue with the Service Now environment.• Corrective/preventive maintenance on various devices: desktop, laptop, printer, thin-client, Zebra bar code.• Administration of Active Directory users and groups.• Implementation of GPO in AD Organizational Units.• Verification and management of WSUS compliance with Microsoft System Center Configuration Manager.• Support for incidents on the LAN/WLAN/WAN Enterprise Network.• Administration of Windows Print Server and Windows File Server servers.• Report preparation, ability to negotiate with customers and business partners.• Remote SaaS support using the VMware Horizon and Azure WVD tools.• Development of projects and continuous process improvements using Lean Six Sigma tools.• Support for MS Office 365 and the MS Office 365 cloud.• Purchases of assets and consumables with the COUPA tool.• Arcserve backup routines.• Inventory and control of network assets using the IP Address Management (IPAM) tool.

• Creating reports, making it easier for the team to monitor activities.• Registering and updating data in the system, contributing to the organization of processes.• Customer service, providing suggestions and answering questions about the products and services offered.• Solving customer problems, remaining polite and calm in stressful moments.• Helpdesk, user service and incident response.

• Performing tasks assigned by the team, paying attention to detail to avoid errors.• Participating in training in the area to update knowledge and boost professional development.• Performing extra activities when requested, assisting colleagues and superiors for the benefit of the team.• Providing remote services, valuing communication and transparency in order to deliver an excellent service.• Online communication with customers to clarify doubts and complaints, increasing satisfaction with the service.

• Computer and printer maintenance.• Operating system updates.• Support for users and various applications.• Data backup and recovery.• Preparation of reports on activities performed.