Rafael Rodriguez Egui Email & Phone Number

Madrid, ES

Madrid, Community Of Madrid, Spain

• Collaborate with clients to understand their cybersecurity needs and develop tailored solutions.
• Provide technical guidance and support to clients throughout the implementation process.
• Conduct regular check-ins with clients to ensure their cybersecurity objectives were being met.
• Foster strong relationships with clients to drive customer satisfaction and retention.
• Advise clients on cybersecurity best practices and recommended solutions to mitigate risks.
• Support on security assessments to identify vulnerabilities and gaps in security infrastructure.

Madrid, Community Of Madrid, Spain

• Served as a dedicated Technical Customer Success Manager, delivering exceptional client experiences through strong technical expertise.
• Demonstrated proficiency in API integration, guiding clients through complex technical processes and ensuring successful integrations.
• Actively advocated for clients' technical needs, gathering feedback and influencing product enhancements to align with their business goals.
• Collaborated with cross-functional teams, including product development, engineering, and support, to ensure seamless technical handoffs and issue resolutions.
• Conducted technical training sessions and workshops to empower clients in maximizing the full potential of our products.
• Utilized data analytics and technical metrics to measure client performance and develop data-driven strategies for optimization.

Madrid Area, Spain

• Monitored workflow of SIM, M2M, IoT, and eUICC projects across all phases of development
• Responsible of defining customer needs to conduct product development while ensuring adherence to functional requirement
• Coordinated with the Development, Manufacturing and Supply Chain team to deliver on-time solutions, within scope and budget
• Provided customer support by validating, troubleshooting, implementing change requests, and leading training sessions.
• Conducted global induction sessions of software such as Jira, Product Lifecycle Management (PLM) and other internal company tools

Madrid Area, Spain

• Supported Implementation of new management model in subsidiaries
• Supported the definition of the new commercial strategy in Turkey and its expansion scenarios for next FYs
• Developed tools and process to track commercial actions in Romania that ensured the alignment of the objectives per client
• Compiled reporting requirements for development of KPI's Dashboards to be displayed in QlikView
• Supported CRM Salesforce assessment of the adoption level in subsidiaries
• Designed and developed informs in Salesforce to measure commercial activity of subsidiaries

Louisville, Kentucky

• Utilized Six Sigma DMAIC methodology to identify areas of improvements and reduce waste in the warehouse and distribution operations
• Developed capacity model by focusing on inbound-outbound processes, forecast, and process time to define number of resources, hours required to reduce workforce operating cost, and maximize efficiency of warehouse.
• Supported Lean Transformation Certification for the warehouse and distribution operations
• Designed standard works to improve training process for new resources
• Identified and analyzed the pain points for the implementation of serialization traceability software for Pharma DSCSA regulations
• Detected truck underutilized capacity in order to reduce frequency of shipments per week

Louisville, Kentucky Area

Experimental study of temperature and strain-rate dependent energy absorption properties of auxetic cellular structures

Louisville, Kentucky

Teacher assistant of Engineering Graphics - ENG 150ENG 150 - An introduction to the concepts of engineering graphics including 2-dimensional and 3-dimensional drawings and related industry standards. Freehand sketching and computer generated 2D and parametric solid model (3D) drawing is included.

Louisville, Kentucky Area

• Implemented ABC analysis through SAP to assign products locations in warehouse
• Redesigned of warehouse layout in order to improve the flow of the plant and facilitate work for material handling
• Performed time studies and layout modifications to line balance workstations
• Designed tools to improve and reduce quality issues while applying ergonomic principles
• Implemented Scrap Analysis to keep record of the scrap being produced and track the root cause
• Executed quality control tasks based on checking tolerances, paint requirements and weldments quality

Master'S Degree, Industrial Engineering

Bachelor'S Degree, Industrial Engineering, 3.52