Rafat Khan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Successfully transitioned customers to our TELUS network by actively listening to their needs and offering tailored solutions. Achieved weekly sales quota while maintaining a low customer complaint rate, demonstrating strong sales skills and a commitment to customer satisfaction.• Successfully increased customer sign-ups by 20% through engaging sales presentations and personalized customer support.• Achieved amazing customer satisfaction rate by actively listening to their needs and providing tailored solutions. Consistently exceeded customer satisfaction targets by 15%, a customer survey following a successful upsell of a premium TELUS plan to a customer who was initially hesitant.

• Exemplified multitasking skills and time management in a high-volume call center environment, consistently meeting deadlines and achieving a 90% customer satisfaction rate while efficiently managing multiple programs.• Efficiently managed a high volume of customer inquiries, consistently meeting tight deadlines and providing prompt and professional service. This resulted in a 20% reduction in customer complaints. Utilized active listening and empathy to build rapport with customers and de-escalate challenging situations.• Identified innovative solutions to customer complaints. For example, when a customer expressed dissatisfaction with a product, I creatively offered an exchange with upgraded express shipping to ensure prompt resolution and customer satisfaction.

Toronto, Ontario, Canada

In my position as Office Administrator at Cadillac Fairview, I improved office operations through effective system management and client communication. My focus was on increasing office productivity and ensuring smooth daily operations.♦ Designed and implemented a comprehensive filing system to enhance productivity.♦ Managed daily front office operations, including client greetings and call handling.♦ Maintained close communication with the Head of Operations for efficient office management.♦ Effectively managed client calls, directing inquiries to appropriate departments.♦ Oversaw the maintenance of office equipment, ensuring operational efficiency.

Toronto, Ontario, Canada

• Successfully grew organic social media engagement by 25% through strategic content creation and community management, resulting in 10,000 new followers and 500% increased clicks. • Implemented targeted social media marketing campaigns that drove a 20% increase in website conversions and 200 new leads, exceeding campaign goals. • Provided effective customer support by actively listening to client needs and addressing concerns promptly, fostering strong relationships and minimizing customer churn.

Toronto, Ontario, Canada

In my role as a Direct Sales Associate at City Marketing, I excelled in a commission-based environment, maintaining professionalism and enthusiasm. My focus was on building strong relationships with vendors and clients, enhancing business sales, and ensuring ethical practices within the team.♦ Thrived in a commission-based environment, significantly boosting productivity and morale.♦ Maintained a professional and enthusiastic demeanor, reflecting the company’s commitment to customer service.♦ Consistently communicated with vendors and planners regarding stock needs to drive sales.♦ Successfully engaged in B2B sales, demonstrating strong business acumen.♦ Collaborated with Business Managers and Stylists to identify opportunities for increasing sales.♦ Specialized in selling website designs, connecting them with suitable customer services.♦ Processed adjustments to address commission errors and discrepancies.♦ Upheld high standards of professionalism and ethics in team interactions and with superiors.

New York, New York, United States

During my tenure as an Accounting Intern at Queens College, I focused on payroll processing, financial statement accuracy, and software data entry. My responsibilities included resolving payroll discrepancies, managing student loan accounts, and ensuring the integrity of financial records.♦ Managed payroll and benefits for employees, resolving any related issues and discrepancies.♦ Processed student loan balances and maintained records of outstanding balances.♦ Conducted thorough reviews of financial statements to ensure accuracy and proper matching of credits and debits.♦ Input journal entries from the general ledger into custom accounting software.♦ Demonstrated attention to detail in reconciling financial documents.♦ Assisted in streamlining payroll processing for efficiency and accuracy.♦ Played a key role in maintaining the financial integrity of employee and student records.♦ Collaborated with the accounting team to ensure compliance with financial policies and procedures.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

At Ryerson University, I pursued a Bachelor of Business Commerce, where I developed a strong foundation in business principles, analytics.

Bachelor Of Applied Science - Basc

My Associate Degree of Applied Science at LaGuardia Community College provided me with a solid foundation in applied sciences, focusing.