Executive Engineer
CurrentIn charge of DC & DR IT infrastructure related to all node services up-gradation, implementation & maintenance.• Design, Implement, and provide solutions for bank card payment in NBR customized private APN-based sim network.• In charge of Telpo & Aisino (EFD & SDC) devices for all technical matters including firmware, device status issues, device service fixing issues & device tracking to maintain smooth operation.• In charge of Telpo & Aisino MDM services including service up-gradation, new features implementation, and bug fixing for stable operation.• Tuning & Testing: Vendor NBR APP (SQA) and device service stability testing & fixing issues related to devices including service customized APK and the customized firmware and so on.• Managed, maintained & upgraded GP, BL & Robi's whole core network infrastructure for Intranet secure APN service for the SIM network.• Managed & troubleshoot any VM or server-related issue with BDCCL & Megna Cloud (VM`s internal services or external network and resources).• Tier 5 security maintenance for all nodes.• POC for all Telco’s for technical and non-technical matters including portal service up-gradation, Data refilling on time, consumption issues and month-wise billing issues and so on.• POC for all NTTN for technical and non-technical matters including bandwidth increasing and billing issues. • Technical Team Lead, Infrastructure service upgradation takes technical calls for upcoming VM migration, DC & DR service implementation plan, device purchase, and so on.• International Vendor (Telpo & Aisino & OCI ) management and NBR APP vendor management. • Managed & troubleshoot any VM-related issue with BDCCL (VM`s internal or external network and resources).• Collaborated with cross-functional teams to implement security measures & IT audits.• Work collaboratively with the NBR technical team. Also, manage the call center for smooth operation.
