• Working with the CEO to transform operations based on organizational goals and compliance requirements• Led transformation initiatives with stakeholders including business casing, scoping, requirement gathering & documentation• Led and coordinated business operational risk assessment and process control initiatives• Responsible for organizational process implementation, change management & change control• Responsible for global process integration strategy, customer experience improvement & operations standardization across BUs & partners• Digital product design, road-mapping and design for improving compliance, KPIs and end customer experience• Leading global process coaching, training and documentation initiatives• Analyzing quantitative & qualitative data for tracking transformation program ROI/EBITDA & Risks• Designing process mining and automation plans using Celonis and UiPath platforms• Supporting full cycle D365 ERP design, test and implementation activities• Designing user role, process, security and UX for ERP and product customizations across related organizations/business units

• Designed and coordinated technology transformation initiatives inline with business strategy• Advised on implementation value proposition and business impact w.r.t to prospective clients• Supported in-house strategy for addressing gaps between market needs vs D365 product-mix & capabilities• Improved presales activities across North American, APAC and other regions• Supported requirement gathering, solutioning and demonstrations for prospective clients• Managed financial estimations and effort projections• Advised team on product and skill development • Supported major markets in implementing proactive marketing and go-to-market activities

• Managed & supported the Project Management Office for technology transformation projects in various sectors• Supported the team responsible for tracking and escalating critical user stories, RAID items, change requests and overall program progress using several tools including Tableau and custom dashboards• Managed the reporting and co-ordination of ERP implementation across teams (400+ total individuals), workstreams and parallel projects• Responsible for proactively tracking and ensuring completion of project milestones• Implemented Agile approach/methodology across multiple projects• Liaised continuously with multiple senior executive-level stakeholders to manage expectations & streamline solutions• Completed presales and proposal activities with multiple prospective customers across industries

• Coordinated project staffing, budget/financial planning and SOW tracking• Executed Change Management and Training activities involving complex client needs• Played a key role in formulation of deployment plan from scratch, involving ERP upgrade and integration• Spearheaded processes and procedures for Phase Gate documentation and approvals• Lead the process for implementing PM tools such as Azure DevOps, Jira & ALM Octane• Conducted testing and documentation for custom SAP Fiori apps• Played key role in development of project plan for SAP central finance implementation• Responsible for analysis, planning & management of projects involving 4+ time-zones, 3+ countries & multiple teams

• Formulated business Intelligence strategy• Proposed improvements and 3rd party integrations for CRM and ERP reporting systems• Implemented business intelligence tools for better decision-making• Used MS PowerBI, Power pviots, SQL scripting and online software modules for report automation

• Responsible for overall and business strategy• Developed road map for print to digital transformation• Integrated the social impact approach within the organization• Created business plan and and subsequent budgeting model • Evolved the revenue model and Go-To-Market strategy to achieve optimum cash flow and break-even

• Inter-market portfolio practice, generating profit several times the industry average• Generated a ROI of 437% at highest peak, and a 2-year average in excess of 100%• Conducted a wide array of investment activities from US Steel stocks to local automotive shares

• Implemented the business performance KPI system for planning, budgeting & forecasting revenue• Supported the implementation of the new drop-shipping business model• Ensured efficient onboarding of vendors and partners to the drop shipping platform• Responsible for in-depth vendor analysis and tracking overall sourcing KPIs• Structured the training program for the development of more than 570 vendors• Modified and implemented the Zoho software suite for vendor tracking and training• Responsible for structuring and SOP formulation of nascent and experimental processes• Reduced “Out-of-stock” items through effective and improved partner co-ordination• Reduced vendor payment & invoicing bottle-necks

• Structured the operational intelligence mechanisms and analysis for AIG-Express Pakistan• Co-ordinated with and reported to the Rocket Internet/Jumia Central Business Intelligence• Automated operations-related periodic reports, freeing up to 0.5-1.0 hour for lower management staff• Developed a module-based SOP structure for rapidly changing procedures and operations• Improved the reporting process through Zendesk software integration, to ensure greater transparency• Created , lead and trained the “Information, Control & Reporting” team from infancy to self-sustenance• Planned a multi-phase delegation/hand-over of task and responsibilities to new team

• Analyzed and reported monthly KPIs for overall logistics, with focus on reducing delivery time• Invoiced and maintained Year-to-date payables and receivables for 3PL “third party logistics” partners• Analyzed 3PL charge discrepancies, saved between 5% to 15% of overall 3PL expenses on a monthly basis

• Researched project on supply chain expansion and optimization with focus on sustainable efficiency• Analyzed and presented overall status flow across multiple ERPs to CFO and COO

• Part of a multinational team responsible for tutoring high school students• Conducting computer classes and Microsoft office courses• Counseling students regarding academic and career choices• Teaching various high school subjects including Mathematics, English and History

• Conducted market feasibility analysis for new products of automotive grease & coolant in Hi-street markets of Karachi• Gathered, organized and analyzed primary market data from all major Hi-street markets of Karachi, spanning over 8-10 field locations

• Part of the "Management and SOP change evaluation" - task team, for the procurement department• Conducted ISO & PPR (Public procurement rule, 2004) compliance review• Researched on effectiveness of department overhaul, management reformation and SOP change• Reported on Intra & Inter-departmental resistance to change & subsequent recommendations