Rafay Mirza Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Working as CSM core responsibilities involves following list of activities.• Customer relationship management• Project management• Customer presentations & product demos• Focus on customer retention.• Commitment to help customers adopt product as both a technology product and a holistic intelligent workspace.• Help support and grow our largest and most strategic customers.• Partner closely with the Sales team for on-boarding new customers, help existing customers achieve desired outcomes.• Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. • Manage multiple client accounts and be the 'go-to' for all product information, training, and queries.

Sydney, Australia

• Avoka - Bankwest | Implementation ConsultantUsing Avoka’s form builder product worked on the Bankwest credit card and home loan application forms, this have vastly improved the turnaround time for their credit card application.• Avoka – RACQ Insurance | Implementation ConsultantUsing Avoka’s form builder product worked on the RACQ loan application form, this enabled RACQ to capture and process the loan application.• Department of Cultural Affairs | Developer ConsultantMain responsibilities were Development of portal which serves as a front-end web portal for customers to apply for loan from DCA using MVC4 and JQuery.• Calvary | SharePoint ConsultantMain responsibilities were Development of solution (involves development of web parts, user controls, page layouts, master pages, solution deployments on production servers and its administration and Timer Job).• Southern Cross University| SharePoint Consultant.Migration to 0365• Downer (> 10,000 employees) | SharePoint ConsultantLead consultant for an implementation project that involves a large farm deployment of on-premise SharePoint 2013 implementation.• PRW. | SharePoint ConsultantMigration from SP2010 to SharePoint 2013Created a custom solution to synchronize data across different farms. Analysis, design and effort estimation of new features to be added.

Singapore

• Currently involved in the development of a corporate Social website being developed for Singapore government using SharePoint 2010.• Working in a multi-cultural team.• Development of solution (involves development of web parts, user controls, page layouts, master pages, backend Portal management tools, solution deployments).

Singapore

Deployed at Essilor which is a French MNC, world leader in optic lenses manufacturing.Working as IT Consultant core responsibilities involves following list of activities.• Developed & supporting custom WCM frameworks on SharePoint 2007 for internet facing multilingual websites.• Point of contact for worldwide customers, responsible of formally documenting their requirements about existing and new portals (User interviews, prototyping, Functional specification document, Test cases).• Leads development team of Senior Developers.• Responsible for end user delivery & signoffs (Conducting User acceptance testing & End User Training (for B2B part of portals).• Coordinate support management through help desk for business users. • Development of solution (involves development of web parts, user controls, page layouts, master pages, backend Portal management tools, solution deployments on production servers and its administration).Following are some of the websites developed using custom developed WCM frameworks.www.essilor.com,www.crizal.com,www.varilux.com,www.optifog.com

KalSoft CMMI level 3 compliant, IT Solutions Provider Company.Being a technology consultant for SharePoint I have been involved in both pre-sale and post-sale activities with responsibility of providing trainings to both technical as well as business users about SharePoint and custom applications developed. Following are the core responsibilities undertaken for the post sales activities.• Conducting project initiation meeting with clients.• Conduction workshop with clients and business users introducing technical solutions (Pre sales activity)• User interviews for requirement gathering• Analyzing environments, gap analysis, Project initiation and functional documentation • Technical solution delivery (SharePoint architecture setup, OOB delivery , custom controls development, custom workflow development)• Conduct User acceptance testing• Provide application training to business users• Provide MOC (Microsoft Official Curriculum) based training if required by the organizationFollowing is the list of major clients• Microsoft East Africa (Kenya)• Information Technology Authority (Oman)• Octal Petrochemicals (Oman)• Pakistan Petroleum Limited (Pakistan) • Agha Khan University & Hospitality (Pakistan)Presales Activities (Pakistan & Middle East region)These activities include Proposal preparation, Solution defense presentations, project planning and cost estimation, and requirement gathering through client meetings.Octal Petrochemicals (Oman)Responsibilities: Responsible for the delivery of entire project from inception to deployment and user training. End Solution: A complete Document Management System for its internal departments with custom workflows for HR and IT support.Information Technology Authority (Oman)Role: Trainer• Web application development Asp.net 2.0• Microsoft Office SharePoint Server 2007- Configuring• Microsoft Office SharePoint Server 2007 - Application Development

Karāchi, Sindh, Pakistan

is one of the leading banks in the private sector in Pakistan; it is a part of a large multinational group.Worked both as a business analyst and software engineer on the following projects.Worked on E-Statements (Electronic Statement of Account).This application is used for generation and sending of statement of accounts through email on the prescribed frequency by the customer. This helps UBL to reduce the overhead cost of printing and sending of account statements to the customers. Worked on MPPS (Man Power Planning System). This is a part of HRMS which deals with the planning and budgeting of all departments in UBL. It deals with the entire process of planning and budgeting to the approval and allocation of a seat and defining costing and also projecting a estimated budget for the UBL. Worked on TezIBEX This is an inter branch financial transaction system, this system is also used by their core banking system to transfer funds from one branch to another, it also provided an interface so that other systems at head office level can communicate with TezIBEX and transfer funds as and when required, some of the system which communicates with TezIBEX are Credit Card (CIS), Remittance, Pension disbursement etc.Worked on EOBI (Employee old age benefit fund)This was the system developed for EOBI, as for the disbursement of pensions at their respective accounts and branches.

The core responsibilities involve development of Enterprise level application based on Rational Unified Process (RUP) development methodology. Design and development of application on .NET with Asp.net using C# as front end and Oracle on back end. Analysis of business domain was some key responsibilities handle to-date. Currently working on the Credit Assessment System designed for the United Bank Limited.

Cert Iv (In Progress), Cyber Security

Masters Of Business Administration (Mba), Strategic Management

• Management Project: Impact of strategic alignment on organizational performance in Singapore banking sector

M.S, Data Engineering

Durring my Masters I have done research on following topics 1.Datamining Implementation in the Banking Sector of Pakistan 2.Business.

Bs, Computer Engineering

Major intrests in the following fields Software Engineering , Algorithms, DataBases,Programming, Communcation Skills.