Rafay Seyal Email & Phone Number

Milford, Ct, Us

Findlay, Ohio, Us

Findlay, Ohio, Us

* Work on assigned IT service requests via Service Now while following IT practices and policies.* Install, maintain and support most of field IT technology. This includes desktop and laptop computer hardware; Microsoft operating system software and configuration; industry specific application software installation; networked and standalone print/copy/scan multifunction devices; remote access technology; network switches; Ethernet cabling; audio visual equipment; portable devices such as iPhones & iPad; end-user telecom devices such as telephones, cell phones and radios; server computer hardware; server operating system software and configuration; system administration for multiple Active Directory OU’s maintain users, computers and groups.* Create and update IT technical documentation. Deliver end-user group and individual application software testing.* Identify causative factors and develops corrective actions.

Santa Monica, California, Us

Contract to fly drone missions for various clients.

Us

El Segundo, Ca, Us

- Help PCM to launch new sales super center in Rio Rancho, New Mexico.- Provided technical support to the first sales team and support staff during their training at the temporary location of UNM West while PCM's new space in HP Building was under construction.- Part of team to prepare new space at HP Building with all aspect of opening a new PCM office including setting up computer, phones and managing facilities related tasks.- Help first class to transition from temporary space to permanent space at the HP Building once they graduated 6 week training program. - Provide ongoing technical support of all onsite employees such sales teams, managers and HR staff.- Responsible for issuing and managing HID badges and interfacing with building security to ensure proper access as needed for staff, visitors and vendors. - Help with onboarding of 35 new employees each month to ensure their training computers, network access and email accounts are running smoothly and accessible.- Provide technical support other PCM office through remote access tools including using Active Directory for network password resets, creating and disabling accounts and setting up mobile devices.- Use Service-Now to receive manage IT related tasks.- Responsible for the ordering of office supplies and working with building maintenance, electricians, furniture vendors and all facilities related tasks as they come up.

* Responsible for resolving IT issues and implementing projects for clients ranging from residential, medical, hotel, NM State, law enforcement and corrections via remote or on-site visit.* Lead technician for firm’s largest client, Safran-MorphoTrak, a world leader in biometric equipment and State of New Mexico Department of Public Safety (NM DPS). This includes maintaining and servicing LivesScan and PrinTrak line of fingerprint-scanning systems (AFIS) located at various police departments, sheriff’s offices and detention centers throughout the State of New Mexico. * Work closely with state employees, high ranking detention center staff and senior technicians to coordinate setup, installation and training of new equipment being deployed and upgrades of old equipment.* Collaborate with MorphoTrak senior support engineers when escalating issues.* Completed e-QIP to work on USCIS / Homeland Security sites.* Also work with small to mid-sized clients for day-to-day IT issues which may arise, such as virus and malware removal, equipment setup, data-transfer and training on a range of Windows and Apple-based systems. * Apple specialist for the company providing support for Mac users running latest OSX Yosemite and older versions on OSX in office network or home environments. Assist small medical offices with deployment of iPads for integration with their office management system. * Remotely service several businesses user management through Active Directory to add/remove/change users or permissions as needed and provide training or troubleshooting in MS Office and Windows issues.* Create work orders, RMA requests, update site and company inventory records and order parts when needed.* Provide professional, friendly and courteous customer service to our clients, while building long-term rapport.

Cupertino, California, Us

* Successfully completed rigorous six-week pre-employment training and completed three exams to become an Apple iOS advisor. * Provided amazing customer service experience to Apple customers seeking technical assistance with Apple products including iPhone, iPad, iPad, iMac, MacBook Pro, Mac-mini, Apple TV, iTunes, iCloud and Apple ID.* Assisted customers with gaining agreement for warranty service or out-of-warranty repairs.* Provided “How-To” help, setup repairs, assist with technical troubleshooting and resolution and escalate out-of-scope issues as required by procedure. * Successfully completed several on-going training sessions required of Apple employees.

* Provided excellent Apple OSX and Windows support for a variety of clients ranging from small businesses, professionals (i.e. doctors, lawyers, CPAs, entrepreneurs, etc.) to a wide array of residential clients.* Offered succinct solutions to improve computer performance, tune-up infected computers, recommend and took orders for computer upgrades, replace damaged or aging network equipment and provide personalized training.* Helped many senior citizens in retirement homes or private residences with their IT problems in a very clear, patient and compassionate manner to build excellent rapport and friendship.* Always provided the most caring, sympathetic support and advice for clients who often requested me as their dedicated technician for future calls. * Maintained a veritable computer shop in van provided by WCC with inventory such as routers and network equipment, hard-drives, monitors, printers, cables, UPS’s, RAM, software and more.* Delivered new WCC customized Dell or Apple computers to residential and business clients, setup equipment and transferred data and programs to new systems.* Provided extensive assistance with Microsoft Office products including training, setting up and converting clients to hosted MS Exchange on MS Outlook and personal devices such as iPhones, iPads, Blackberry and Android phones.* Kept excellent communication with main office for scheduling, quotes, tech support and escalations.* Very comfortable assisting clients in Apple Mac OSX, iOS, Windows and mixed environments.* Coordinated the purchase and deployment of Apple Mac, Apple Server and iOS upgrades for several medical, financial management services and artists.* Help clients understand and setup cloud-based backup solutions, anti-virus, Quickbooks, etc.* Provide managed remote support to clients when on-site visits were not possible or cost-effective to create and manage users with Active Directory in several domain environments.

Photographing homes and businesses for real estate agents.

Tampa, Fl, Us

* Involved from initial phases of this project to establish a new, state-of-the art dental and medical center out of a condemned building that had been closed for several years. * Contracted to research and install a network solution that will remain current for four years. Scope was then expanded to research and install dental and medical practice management solutions.* Planned, procured and installed an IT network infrastructure including Cisco Ethernet switch network hardware requiring TCP/IP configurations, Dell and HP servers, HP Intel Core7 workstations, and Canon and HP printers.* Researched and installed practice management and clinical software for dentistry (openDental, Gendex VixWin, VaTech, EZDent and Oneview) as well as an openEMR solution for the medical practice management. These solutions saved the new practice $50,000 - $60,000.* Installed an IR security camera system which is accessible remotely via Internet or mobile phone and internally.* Worked with the City of East Hartford’s Inspectors to make sure plumbing, electrical and building were up to code.* Worked with Sonitrol and Simplex-Grinnell to installed and bring security alarm and fire alarm systems online.* Designed and created websites for this office and the owner’s other dental practice. * Designed advertising print material using Adobe Illustrator and Adobe Photoshop. * Provided photography using a Nikon D7000 DSLR and Nikon D80 DSLR and Photoshop Lightroom.* As acting interim Office Manager, worked with owners to establish day-to-day internal office affairs.* Assisted with health insurance credentialing for dentists and medical doctors to bill as in-network providers.* Helped setup HR systems including payroll with Paychex and employee handbook.

New York, New York, Us

* Work with IT Helpdesk and IT Network teams in supporting 300 users in Stamford and 1000 users at New York headquarters and satellite offices with day-to-day IT support issues.* Manage user accounts in Active Directory, MS Exchange, Blackberry Enterprise Server and several proprietary applications.* Assist with IT needs as required for new users setups, moves and departures.* Assist first line main helpdesk requests via ITSM Helpdesk management software, telephone and walk-up requests.* Set up Polycom video conferencing equipment and manage all conference room technology needs.* Provide end-user training with proprietary software as well as MS Office 2003, Windows XP and Macintosh OSX issues.* Support for telephony needs including Nortel, Blackberry and Apple iPhone.* Responsible for daily and weekly tape backup rotations and restoration as needed.* Promoted to Network Operations Engineer

Atlanta, Georgia, Us

* Traveled around the United States to client sites performing technical tasks such as installing NCR self-checkout POS Hardware, lead training classes and performed follow-up software installations.* Leads small teams of such as local NCR engineers, electricians, client’s IT and network staff, data cabling vendors and construction workers in implementing blueprint plans according to a master schedule.* Coordinated with all parties involved including NCR helpdesk, client’s technical support and appropriate management for escalation issues.* Managed paperwork such as installation check lists, scanner/scale certifications and training sign-in logs.* Documented data that improved the current training manuals; also informed team of issues at weekly meetings.* Worked with store managers to develop and implement training schedule for clerks, cash office workers and management. Training was on how to operate and maintain equipment and client’s customer service philosophy.* Attend training sessions held by client to learn how to teach accepted training protocols and procedures.* Trained Tech Leads or Certified Engineers who were new to the project.

Round Rock, Texas, Us

* Dell certified field service technician, traveled locally and long-distances of up to 500 miles per job.* Performed warranty authorized repair work for businesses, government, school and residential clients.* Remained certified on latest model Dell laptops, desktops and printers and customer service policies.* Responsible for contacting clients within established SLA; kept in regular communication with clients to keep them informed of scheduling conflicts due to priority changes.* Contacted Dell for technical support or escalation as needed; closed and updated calls daily via Web portal.* Received daily work orders via web-interface; received and returned parts via local DHL office daily.

Greenwich, Connecticut, Us

* Responsible for the IT helpdesk needs of a leading private equity firm; reported directly to the CFO.* Provided support for MS Windows, Office, BlackBerry, wireless networking, hardware and software applications.* Procured new servers, laptops and computers, printers, software and any IT needs for employees.* Assisted with all computing needs in office or off-site, including user’s home offices and remote locations.* Managed all telephony needs of company, including Blackberry enterprise server administration.* Organized and managed multiple projects including: * Beta tested the firm’s first intranet site by working closely with the web design agency.* Transitioned West Virginia users from T1 line to DSL, installed VPN and setup office PCs and printers.* Managed project to move disaster recovery servers from West Virginia to secure location in Nevada.* Upgraded accounting servers. Worked with Network Administrator, Dell and accounting software consultants to determine the needs of the firm, kept updated timeline and task list through completion.* Traveled with Executive team to Harvard Business School to assist with IT needs during recruitments.* Researched new products to use in office such as internal LAN messenger and a new copier vendor.

Woodbury, Ny, Us

* Supported the IT needs of 150 local corporate employees and offered solutions to fulfill these needs.* Responsible for ordering, upgrading and setting up PCs or laptops for new employees and consultant projects.* Provided technical support for computer, network connectivity and telephony needs from Blackberry, thin-client devices, PCs and laptops, Meridian phone system and all printing issues in day-to-day operations.* Acted as a liaison for the help desk and network team in troubleshooting and resolving critical issues; contacted third party technical support when needed.* Responsible for opening, updating and resolving HEAT call tickets within an established service level agreement.* Established and maintain good relationships with vendors to ensure accounts were kept up-to-date.* Performed regular server backups with ARCServe Backup; regular local McAfee Anti-virus and Windows updates on workstations; maintained Windows NT Servers for Payroll and Accounts Payable Department.* Responsible for the maintenance of computer room of networking equipment such as Cisco Router, Switches and Hubs; eSignal Satellite system; Meridian phone system and all patch-panel connections.

Stratford, Connecticut, Us

* Provided PC support for Microsoft Exchange/Outlook; Windows 2000 and NT Workstations; Microsoft Office; Mainframe and Internet support to 11,000 domestic and foreign end users.* Responsible for nightly server backups on a wide range of server (NT, 2000, Exchange, VAX, DEC, UNIX and IBM RS-6000) located at two datacenters at the helicopter manufacturing plant.* Primarily used Veritas BackupExec and ExecView on Windows NT based servers.* Diagnosed errors and corrected or opened trouble tickets in Remedy.* Monitored a complex multi-platform LAN, WAN and I-WAN (IBM Mainframe, NT, UNIX / IBM RS-6000, DEC, VAX) and contact higher levels of support, included upper IT Management 24/7 support.* Worked as a mainframe operator and was responsible for mainframe print operations and report delivery.* Issued emergency multi-platform (IBM Mainframe, NT, UNIX, DEC, VAX) user IDs.* Kept track of work assignments within Command Center and reported progress of technicians to management.* Documented updates to procedures for nightly Mainframe operation report runs.* Assisted with the operations’ and helpdesk’s staff in the IT department’s transition when outsourced to CSC.

Bachelor’S Degree, Mis, Gis

Geographic Information Technology (Certificate Of Completion) In Progress, Geographical Information Systems

Geological And Earth Sciences/Geosciences

Aa, Visual Arts: Photography

Education record

Geography