Rafay Seyal Email & Phone Number

Milford, CT, US

Findlay, Ohio, US

Findlay, Ohio, US

* Work on assigned IT service requests via Service Now while following IT practices and policies.* Install, maintain and support most of field IT technology. This includes desktop and laptop computer hardware; Microsoft operating system software and configuration; industry specific application software installation; networked and standalone print/copy/scan.

Santa Monica, California, US

Contract to fly drone missions for various clients.

US

El Segundo, CA, US

- Help PCM to launch new sales super center in Rio Rancho, New Mexico.- Provided technical support to the first sales team and support staff during their training at the temporary location of UNM West while PCM's new space in HP Building was under construction.- Part of team to prepare new space at HP Building with all aspect of opening a new PCM office.

* Responsible for resolving IT issues and implementing projects for clients ranging from residential, medical, hotel, NM State, law enforcement and corrections via remote or on-site visit.* Lead technician for firm’s largest client, Safran-MorphoTrak, a world leader in biometric equipment and State of New Mexico Department of Public Safety (NM DPS). This.

Cupertino, California, US

* Successfully completed rigorous six-week pre-employment training and completed three exams to become an Apple iOS advisor. * Provided amazing customer service experience to Apple customers seeking technical assistance with Apple products including iPhone, iPad, iPad, iMac, MacBook Pro, Mac-mini, Apple TV, iTunes, iCloud and Apple ID.* Assisted customers.

* Provided excellent Apple OSX and Windows support for a variety of clients ranging from small businesses, professionals (i.e. doctors, lawyers, CPAs, entrepreneurs, etc.) to a wide array of residential clients.* Offered succinct solutions to improve computer performance, tune-up infected computers, recommend and took orders for computer upgrades, replace.

Photographing homes and businesses for real estate agents.

Tampa, FL, US

* Involved from initial phases of this project to establish a new, state-of-the art dental and medical center out of a condemned building that had been closed for several years. * Contracted to research and install a network solution that will remain current for four years. Scope was then expanded to research and install dental and medical practice.

New York, New York, US

* Work with IT Helpdesk and IT Network teams in supporting 300 users in Stamford and 1000 users at New York headquarters and satellite offices with day-to-day IT support issues.* Manage user accounts in Active Directory, MS Exchange, Blackberry Enterprise Server and several proprietary applications.* Assist with IT needs as required for new users setups.

Atlanta, Georgia, US

* Traveled around the United States to client sites performing technical tasks such as installing NCR self-checkout POS Hardware, lead training classes and performed follow-up software installations.* Leads small teams of such as local NCR engineers, electricians, client’s IT and network staff, data cabling vendors and construction workers in implementing.

Round Rock, Texas, US

* Dell certified field service technician, traveled locally and long-distances of up to 500 miles per job.* Performed warranty authorized repair work for businesses, government, school and residential clients.* Remained certified on latest model Dell laptops, desktops and printers and customer service policies.* Responsible for contacting clients within.

Greenwich, Connecticut, US

* Responsible for the IT helpdesk needs of a leading private equity firm; reported directly to the CFO.* Provided support for MS Windows, Office, BlackBerry, wireless networking, hardware and software applications.* Procured new servers, laptops and computers, printers, software and any IT needs for employees.* Assisted with all computing needs in office.

Woodbury, NY, US

* Supported the IT needs of 150 local corporate employees and offered solutions to fulfill these needs.* Responsible for ordering, upgrading and setting up PCs or laptops for new employees and consultant projects.* Provided technical support for computer, network connectivity and telephony needs from Blackberry, thin-client devices, PCs and laptops.

Stratford, Connecticut, US

* Provided PC support for Microsoft Exchange/Outlook; Windows 2000 and NT Workstations; Microsoft Office; Mainframe and Internet support to 11,000 domestic and foreign end users.* Responsible for nightly server backups on a wide range of server (NT, 2000, Exchange, VAX, DEC, UNIX and IBM RS-6000) located at two datacenters at the helicopter manufacturing.

Bachelor’S Degree, Mis, Gis

Geographic Information Technology (Certificate Of Completion) In Progress, Geographical Information Systems

Geological And Earth Sciences/Geosciences

Aa, Visual Arts: Photography

Education record

Geography