Built a Contact Center solution using multiple media such as Voice, Video, Fax, Email. Designed a solution in response to the market demands of commercial services for the contact center and also distributed environments. Software built by designing and implementing most elements from base ( Telephony engine, ACD engine, PDS engine, Redundancy, Supervisor Application, Agent Application and others.). During subsequent implementations solutions catered to the requirements of the end customer while working as a designer, programmer and team-leader of the development team.

co-owner of the project / system designer / software developerThrough close cooperation with the company continued to develop my products thus expanding the scope of business opportunities and functional solutions. During this time perfected products in response to the growing expectations and the dynamic development of the market. My Contact Center solutions have been purchased by many companies in our country. The most important implementations include Predictive Dialer system for one of the largest insurance companies in Poland, which was selected from among the many solutions available in the market then, Contact Center for Repository Technologies, Impel, TAI, ACD + IVR, CTI system for emergency notification center and a number of other active solutions to the present day. Cooperation with the company IQNet certainly broadened my horizons as a designer and programmer, I perfected the technology to create an abstract layer communication platform for integrating multiple media. By working with numerous technologies learned a range of CRM solutions, ERP, BI. While collaboration with IQNet also developed a CTI link based on the specification of CSTA (ASN.1) v3 Siemens, Alcatel v2. At that time also began working with producer Synway telecommunications interfaces, which certainly broadened my capabilities built solutions while implementing the SIP protocol. I implemented the solution ActisLink Polish manufacturer of ISDN interfaces including a unique multi-layered Call Model.

the construction and development solutions for the contact center. unified messagingCooperating with integrators, telecom and IT solutions, has implemented several own original solutions. The greatest success can be considered distributed contact center solution implemented for ‘Map Poland co.’ serving four locations in Polish and one in the Czech Republic. I made many IVR systems implementation class, IFR,FOD, Dialer, CTI, based strongly on my own products. I established the close cooperation with Polish manufacturers of telecommunications systems for the integration.Working with many companies won a wealth of experience, not only in design solutions but also significantly raised skills as a programmer. With the growing needs of the market also won experience in the optimization of business processes and manufacturing solutions to middle-ware.

the design and implementation of solutions in the field of ivr, unified messaging, dialer, call recorders, crm/hotlineWorking in the company have designed and implemented the solutions for the implementation of many issues related to voice services based primarily on the Intel Dialogic SDK also integrate my products with 3'rd party solutions using TAPI specification and other CTI standards. Also won experience in programming for Linux (such as IVR system for the first multiplex in Poland – Kinepolis ).

the design, implementation, customisation of solutions based primarily on voxtron, envox, ct-ade, dialogicThe work dealt mainly designing and adapting applications for end users of voice services. The main solutions implemented by me include the products in the field of IVR, IFR, VM, Unified Messaging. During operation, also met a whole range of issues related to the systems and services in the field of IT and telecom, also won experience of telecommunications standards and solutions such as Siemens, Panasonic, Avaya, Tadiran, CTI links, TAPI, ISDN. While worked at Telesystemy also designed the first own telecommunication solution based on Intel Dialogic hardware and the manufacturer's supplied SDK using mostly the C++ programming language.