Rafał Klasa Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

» Overall accountability for execution support processes: ensuring orders are fulfilled and transports are delivered on time and in full. Ensuring operational capacity scales up in line with sales hypergrowth» Design and scaling of customer support system and processes» Partners training and first level support for all platform related qurries» Accountability for building and developing operational team (recruitment and people development)» Inside sales team and proces… Show more » Overall accountability for execution support processes: ensuring orders are fulfilled and transports are delivered on time and in full. Ensuring operational capacity scales up in line with sales hypergrowth» Design and scaling of customer support system and processes» Partners training and first level support for all platform related qurries» Accountability for building and developing operational team (recruitment and people development)» Inside sales team and proces management» Ensuring high quality of transactional data and master data» Overall accountability for order to cash and procure to pay processes» Transport network development in liaison with Network Development / Sales Director Show less

Dubai

» Supervision of 10 Viva Supermarket discount stores.» Creating and implementing a new model (discount stores) in the United Arab Emirates/neighbouring area within the same region.» Management of a team» Ensuring that the stores function efficiently. » Ongoing analysis of the activity of stores and undertaking suitable actions aimed at executing the assumed plans through financial turnover maximization, loss minimization and limitation of costs.» Opening up new… Show more » Supervision of 10 Viva Supermarket discount stores.» Creating and implementing a new model (discount stores) in the United Arab Emirates/neighbouring area within the same region.» Management of a team» Ensuring that the stores function efficiently. » Ongoing analysis of the activity of stores and undertaking suitable actions aimed at executing the assumed plans through financial turnover maximization, loss minimization and limitation of costs.» Opening up new stores.» KPI execution.» Active participation in implementing new network solutions according to the company’s strategy. Show less

» Ongoing supervision of a food and drink store.» Management of a team consisting of employees and professional development of the staff (trainings). » Ongoing monitoring of sales processes and customer service.» Care for adherence to regulations, Workplace Health and Safety, procedures and company’s standards.» Planning and control of the sales plan execution.» Control over sales and cost budget. Optimization of operational and personal store costs.» Execution… Show more » Ongoing supervision of a food and drink store.» Management of a team consisting of employees and professional development of the staff (trainings). » Ongoing monitoring of sales processes and customer service.» Care for adherence to regulations, Workplace Health and Safety, procedures and company’s standards.» Planning and control of the sales plan execution.» Control over sales and cost budget. Optimization of operational and personal store costs.» Execution of the assumed sales objectives and improvement of results including increase of strategical sales for the group of fresh. » Stocktaking – improvement of stocktaking results » Preparation of weekly/monthly sales reports. Show less

Gdańsk, Woj. Pomorskie, Polska

» Management of 3 shops/units (trade network franchise). » Negotiations with the regional suppliers and organization of supplies. » Care for correct commodity display in accordance with the company’s image policy.» Recruitment process, employment, onboarding of new employees.» Preparation of balance sheets and work schedules.» Ongoing supervision of sales and customer service processes.» Execution of the assumed sales targets and upgrading the results

Gdynia

» Ongoing supervision of 6-12 discount stores, including low-surface stores with exceptional financial turnover. » Management of over 100 employees. » Ensuring that the stores function effectively. » Opening up new stores » Promotion of subordinate Store Managers to Regional Managers (trainings).» Recruitment, employment and onboarding of new employees. » Supervision of sales and customer service process.» Execution of the assumed company’s objectives.

» Getting acquainted with the work character of 3 various stores in 3 locations (Miastko, Koszalin, Bydgoszcz).