- Spearheaded quality assurance initiatives across all project phases, from initial sales negotiations to post-service handover, ensuring seamless project delivery.- Acted as the primary interface with clients, representing the project management department to address quality concerns and coordinate internal efforts for timely resolutions.- Provided critical support to the sales team by assessing and clarifying client requirements during negotiations to drive contract accuracy and operational feasibility.- Led and participated in comprehensive client Factory Acceptance Tests and inspections, proactively addressing and implementing corrective actions.- Developed customized Quality Control Plans, Project Execution Plans, and Inspection Audit Plans, optimizing project quality assurance processes.- Orchestrated the identification, investigation, and escalation of internal quality issues for prompt resolution, serving as the central point of contact for quality-related matters.- Facilitated Non-Conformity Reports (NCR) creation, monitoring, and communication processes, ensuring effective resolution and continuous improvement.- Championed a culture of quality awareness through transparent communication channels and stakeholder engagement.- Orchestrated client, supplier, and regulatory audits in collaboration with QHSE, site teams, and key stakeholders to maintain compliance and operational excellence.- Implemented a rigorous client feedback mechanism to evaluate project delivery against client expectations, driving internal improvement initiatives.- Conducted regular reviews and analysis of major quality issues in collaboration with regional quality managers, fostering a culture of continuous improvement.- Delivered insightful reports on quality performance to the regional Management team, showcasing key metrics and improvement strategies.

• conducted change risk analysis in functional system• identified risks related to changes planned, evaluated their impact for the company, proposed mitigating actions• cooperated with Local Safety Experts on validating factual questions raised in risk assessment process• conducted change risk assessment: drafted analysis, supervised the creation of its content, analized the process along with obtaining approval from Management• supported Department Manager in administrative tasks, consulted on external audits• participated in updating of procedures related to Department's functioning

• Performed external audits regarding compliance with aviation regulations• Performed trainings in civil aviation security Main Achievements:• designed and implemented AVSEC CONTROL platform• designed and implemented ID cards for personnel taking part in secure supply chain

• Company’s certification in national and international institutions: represented the company during internal audits, presented internal procedures, their implementation, communicated post-audit conclusions internally and implemented recommendations • Managed Quality Department: supervised auditors, established goals, assessed task completion, trained staff in methodology of quality control • Supervised results of other Managers’ performance in terms of compliance with internal procedures, international regulations and national laws • Prepared analysis and reports for internal and external customer: full scope showing completion status of determined quality and efficiency factors • Managed internal quality control system, designed internal audits’ forms, analyzed control results and supervised implementation of audit recommendations • Managed complaint processes: communicated with clients, informed them about internal findings, informed them about corrective actions taken • Prepared internal documentations and trade agreements according to internal regulations and local laws • Trained operational staff in security management system and supervised the system • Cooperated with Legal Department: analyzed actual state related to current legal actions, provided feedback regarding legal documents, actively participated in creating legal strategy Main Achievements:• implemented quality system in the company, implemented procedure-based processes, monitored their implementation, adapted the system to requirements within capital group • designed and supervised the implementation of 2 modules in corporate database that resulted in improvement of quality system performance • designed and managed internal KPI based on all Departments’ technological processes’ map • modified staff training process which resulted in company’s best result within capital group

• Prepared monthly and daily operational schedules• Managed and supervised tasks of ground handling team• Verified flight documentation • Collected, analyzed and shared information on current operational activitiesMain Achievements:• designed and implemented archiving and codification procedures for fueling team • amended communication process (created templates)• actively participated in implementation of electronic luggage registration system

• Coordinated the team in charge of ground handling process • Supervised the accordance of loading process with documentation • Communicated with plane crews and responded to current tasks