- Business organization management.- Supervision over the implementation of the company development plan.- Cooperation with the Management Board.

Key characteristics of my current role:- Execute a consistent high quality global solutioning methodology.- Steer the pre-sales qualification process and deliver the services architectural design and supporting SOW.- Skills and knowledge on all DT Services portfolio.- Interlocks between Professional, Managed & Field Services and Global Solutioning

- Responsible for a designated mixed Customer set, build strong relationships with internal and external stakeholders, trusted advisor focused on the total customer experience and satisfaction. - Leverage Dell Technologies resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.- Provide monthly/ quarterly and annual business reviews to proactively inform Customers of overall account status, including ongoing service activities, recommendations for further risk mitigation and progress of upgrades and enhancements.- Communicate relevant service updates and recommendations to both internal & external stakeholders to ensure a level of compliance, performance, change control management and service ability.