Key contact person of the clients for commercial issuesCreating offers and sales documents in a dedicated electronic systemProviding consultation to the clients on the scope of services offered by the CompanyBuilding up, developing and maintaining long-term client relationshipManaging client complaints to prevent potential contractual problemsResponsibility for order intake and revenues of the service areaResponsibility for the commercial tasks (revenue, cost, provisions analysis; annual budget planning; monthly budget realization analysis and forecast) - P&L

Creating and supervising the implementation of the service sales strategy for the international marketDeveloping and expansion of the international service networkNegotiating cooperation terms and conditions of contractsDeveloping long term relationship with customersMonitoring service process (budget responsibility)Leading and supervising Govecs service team (Poland & Germany)Developing and managing homologation processDirect monitoring of daily operational and system workflows to ensure appropriate service levels are maintained or exceededConducting regular performance reviews and analyses by monitoring and interpreting KPIsPreparing service documentation in accordance with the ISO 9001 standards for external audits

Managing the warranty process from B2B and B2C customers through the whole process chain of the organizationImplementation of ticketing system for service team (JIRA)Direct support of sharing service key account customersPlanning and executing service development strategyMonitoring of the service process according to budget plansDeveloping work scheduleManaging technicians, specialists and leaders teamsPreparing documents and workplace instructionsPreparing monthly/weekly reports on activities undertaken as part of provided services

Failure analysis and delivering corrective actionsLeading product improvement projectsReporting and archiving customers complaintsCarrying out service repairs, locally and abroadTechnical customers support (phone, email)Preparing and keeping up to date technical documentation (service manuals, user's manuals)Preparing and conducting technical trainings for customers (B2B)

Electric scooters assemblyFinal inspection of the productWorkplace organization according to 5S standardsPreparation of work instructionScooters test drive

Maintenance for VW Polkowice

Engine assemblyQuality control