Rafael Bustos Email & Phone Number

Virginia, United States

Virginia, United States

• Consultant on a federal contract with U.S. Customs and Border Protection
• Collaborate with a cross-functional, Agile team for the release and continued development (over 30+ Sprints) of CBP Business Connection, a vendor management website for technology companies to register and connect with.
• Manage Sprint and User Story life cycles using ServiceNow and JIRA
• Identify solutions for client requirements and translate them into the Product backlog and User Stories
• Elevate areas of risk (security, scalability, etc.) and determine ways to mitigate these risks
• Facilitate Scrum ceremonies: Sprint Planning, Daily Scrum, etc.

• Consultant on a federal contract with U.S. Customs and Border Protection
• Produce physical and virtual marketing materials for the initial launch and subsequent feature deployments (4 major releases) of CBP One™, a mobile application that provides CBP services to foreign travelers
• Generate monthly and yearly status reports for CBP leadership on CBP One™ performance and utilization
• Produce memos, muster sheets, etc. for internal CBP briefings on CBP One™ development
• Create YouTube video tutorials using Adobe Premiere Pro for the various CBP One™ features/services
• Conduct training and demos for internal CBP personnel and end-users via Webex and Microsoft Teams

Burtonsville, Maryland

• Pioneered the first 3 pilot implementations of Unifi EQUIP which was recognized as the "Best Overall MedTech Solution" in the 2020 MedTech Breakthrough Awards program
• Received MagView's 2019 Outstanding Project Manager award
• Managed over 20 implementation projects valued from $60,000 to $100,000 using the TeamWork software
• Led HL7 & PACS systems integration efforts with various healthcare vendors such as EPIC, Cerner, Meditech, McKesson, Vista, and Hologic.
• Generated project plans, schedules, and Gantt charts using TeamWork to convey project pace and direction
• Assessed customer workflow to provide optimal system configuration and processes

• Injected, revised, and removed HL7 interface code (ADT, ORM/ORU, etc.) to handle messages/data in the desired manner
• Served as a product expert to customers for the MagView application and its modules
• Automated application tasks and system maintenance
• Established radiologist workstation synchronization between MagView and other systems (e.g. Hologic)
• Wrote custom code to meet nonstandard customer requests pertaining to the application and its data
• Solely handled all support tickets (ranging from a total of 40-70 tickets at a time) for 8+ customer sites

Washington D.C. Metro Area

• Executed SQL queries to extract, export, delete, or update client databases
• Configured the MagView software to the desire of the customer
• Read & interpreted HL7 messages to analyze and troubleshoot inbound/outbound data
• Handled and resolve 20-30 Freshdesk tickets a week
• Descriptively documented all progress pertaining to the work performed for Freshdesk tickets
• Followed standard escalation protocol to direct unresolved issues to appropriate internal teams

Towson, Maryland

• Managed the store’s team of 15 associates and trained 5 new hires to exceed company standards
• Analyzed monthly/weekly sales figures and projections to appropriately set work pace and team goals
• Conducted weekly meetings with the management team regarding associate performance, sales, and operations
• Mediated interpersonal conflicts between associates and other managers
• Handled $2,100 in cash for daily store opening/closing and prepared cash deposits of up to $30,000
• Performed loss prevention audits during every shift and resolved/prevented 5 shoplifting incidents

Towson, Maryland

• Greeted every customer upon store entry and offered any/all customer service needed
• Developed and maintained long-term customer relations
• Encouraged customer loyalty through email capture after every transaction
• Recorded hourly sales progress and updated the sales team with these metrics
• Lifted up to 50lbs. shipment boxes, processed its contents, and secured alarm tags on all applicable merchandise
• Maintained store cleanliness by conducting nightly floor sweeps, wiping of store mirrors, emptying of trash/recycling, etc.

Rockville, Maryland

• Managed 3 different storage units and recorded its inventory of over 1,000 files/documents
• Scanned physical client files to create electronic copies accessible to all employees
• Identified unnecessary storage expenses and reported cheaper alternatives
• Maintained open communication with a satellite storage facility for the transportation and inventory of files
• Received incoming calls and conducted outgoing calls daily
• Received wage promotions seasonally due to work efficiency

Bachelor Of Science - Bs, Physics

Activities and Societies: Filipino Cultural Association at Towson (FCAT)

Computer Science

Learning computer science concepts with Python

Full Stack Web Development Certification, Computer Software Engineering