Rafael Bustos Email & Phone Number

Manassas, Va, Us

Virginia, United States

Virginia, United States

Consultant on a federal contract with U.S. Customs and Border Protection• Collaborate with a cross-functional, Agile team for the release and continued development (over 30+ Sprints) of CBP Business Connection, a vendor management website for technology companies to register and connect with CBP for potential business• Manage Sprint and User Story life cycles using ServiceNow and JIRA• Identify solutions for client requirements and translate them into the Product backlog and User Stories• Elevate areas of risk (security, scalability, etc.) and determine ways to mitigate these risks• Facilitate Scrum ceremonies: Sprint Planning, Daily Scrum, etc.• Supervise a team of 3 testers for the testing of 20+ User Stories per Sprint• Oversee and support a team of Business Analysts on the operations of CBP Business Connection• Serve as a Subject Matter Expert for a team of UI/UX Designers fabricating portal mock-ups• Handle the onboarding and training of new team members

Consultant on a federal contract with U.S. Customs and Border Protection• Produce physical and virtual marketing materials for the initial launch and subsequent feature deployments (4 major releases) of CBP One™, a mobile application that provides CBP services to foreign travelers• Generate monthly and yearly status reports for CBP leadership on CBP One™ performance and utilization• Produce memos, muster sheets, etc. for internal CBP briefings on CBP One™ development• Create YouTube video tutorials using Adobe Premiere Pro for the various CBP One™ features/services• Conduct training and demos for internal CBP personnel and end-users via Webex and Microsoft Teams• Facilitate the pilot testing of CBP One™ features with stakeholders and targeted end-users• Perform CBP One™ end-user testing

Burtonsville, Maryland

• Pioneered the first 3 pilot implementations of Unifi EQUIP which was recognized as the "Best Overall MedTech Solution" in the 2020 MedTech Breakthrough Awards program• Received MagView's 2019 Outstanding Project Manager award• Managed over 20 implementation projects valued from $60,000 to $100,000 using the TeamWork software• Led HL7 & PACS systems integration efforts with various healthcare vendors such as EPIC, Cerner, Meditech, McKesson, Vista, and Hologic.• Generated project plans, schedules, and Gantt charts using TeamWork to convey project pace and direction• Assessed customer workflow to provide optimal system configuration and processes• Facilitated 15+ weekly conference calls to discuss project status, asses risk, and delegate action items• Created JIRA tickets for development work, bug fixes, feature requests, and system troubleshooting• Provided Systems Engineers, Developers, and QA teams with detailed analysis of application deficiencies identified during implementation, on-site visits, and customer correspondence

• Injected, revised, and removed HL7 interface code (ADT, ORM/ORU, etc.) to handle messages/data in the desired manner• Served as a product expert to customers for the MagView application and its modules• Automated application tasks and system maintenance• Established radiologist workstation synchronization between MagView and other systems (e.g. Hologic)• Wrote custom code to meet nonstandard customer requests pertaining to the application and its data • Solely handled all support tickets (ranging from a total of 40-70 tickets at a time) for 8+ customer sites• Conducted weekly conference calls with customer sites to provide status updates on issue resolutions and system requests• Identified, documented, and reported application bugs• Coordinated with the development/QA team for build fixes and solutions• Followed "change control" protocol (as specified by the customer) when applying revisions to system configurations, code, or data

Washington D.C. Metro Area

• Executed SQL queries to extract, export, delete, or update client databases• Configured the MagView software to the desire of the customer• Read & interpreted HL7 messages to analyze and troubleshoot inbound/outbound data• Handled and resolve 20-30 Freshdesk tickets a week• Descriptively documented all progress pertaining to the work performed for Freshdesk tickets• Followed standard escalation protocol to direct unresolved issues to appropriate internal teams• Maintained jovial relationships with customers especially with assigned client sites• Facilitated open conversation with customers to determine issues, needs, and requests• Took incoming support calls and gather information using probing questions• Accessed client servers & workstations using various remote desktop applications

Towson, Maryland

• Managed the store’s team of 15 associates and trained 5 new hires to exceed company standards• Analyzed monthly/weekly sales figures and projections to appropriately set work pace and team goals• Conducted weekly meetings with the management team regarding associate performance, sales, and operations• Mediated interpersonal conflicts between associates and other managers• Handled $2,100 in cash for daily store opening/closing and prepared cash deposits of up to $30,000• Performed loss prevention audits during every shift and resolved/prevented 5 shoplifting incidents• Improved managerial efficiency by replacing pen and paper calculations with a self-constructed Excel program that tracks weekly, monthly, and yearly sales figures• Documented and reported all store modifications and necessary alterations to the management team• Submitted payroll forms and store reports to the District Manager at the end of each week• Secured financial assets during store opening, store closing, deposits, and cash exchanges• Store named #1 in Customer Loyalty within the district of over 10 stores

Towson, Maryland

• Greeted every customer upon store entry and offered any/all customer service needed• Developed and maintained long-term customer relations• Encouraged customer loyalty through email capture after every transaction• Recorded hourly sales progress and updated the sales team with these metrics• Lifted up to 50lbs. shipment boxes, processed its contents, and secured alarm tags on all applicable merchandise• Maintained store cleanliness by conducting nightly floor sweeps, wiping of store mirrors, emptying of trash/recycling, etc.• Monitored the sales floor to discourage and prevent vandalism and theft/shoplifting

Rockville, Maryland

• Managed 3 different storage units and recorded its inventory of over 1,000 files/documents• Scanned physical client files to create electronic copies accessible to all employees• Identified unnecessary storage expenses and reported cheaper alternatives• Maintained open communication with a satellite storage facility for the transportation and inventory of files • Received incoming calls and conducted outgoing calls daily• Received wage promotions seasonally due to work efficiency

Bachelor Of Science - Bs, Physics

Activities and Societies: Filipino Cultural Association at Towson (FCAT)

Computer Science

Learning computer science concepts with Python

Full Stack Web Development Certification, Computer Software Engineering