 Interact with diverse customer base through phone, IM (Instant Messaging) and email using Salesforce Reviewing cases of other team members and sharing feedback to improve the support service Making sure that the team members are adhering to all the SOPs while providing support to the clients Managing the team in the absence of the Manager Helping the clients in using/creating various FDS codes  Providing detailed information on services and products to clients Recommend service and product options to meet customer needs Resolving client issues by providing excellent support service  Achieving 100% customer satisfaction surveys and generate business through follow up Achieve performance objectives in all areas consistently

• Research on Private Equity & Venture Capital firm’s investments, funds, Asset Manager, particularly Middle East & North Africa (MENA) region based companies. • Analyzing press releases, annual reports and different fillings & registries for collecting information both in English and Arabic languages from difference sources.• Interacting with clients in Arabic & English Language when ever required.

Roles & Responsibilities:• Validating Arabic financial documents. • Manually downloading Arabic financial documents from different stock exchanges and uploading them in the database. • Identifying the document's Period type and its PEO and issuing them to next level. • Identifying unwanted documents and discarding them from the database. • Supporting other teams whenever they need any language assistance. • Validating other language financial documents as per the requirement.

Roles & Responsibilities:• As a proofreader checking and confirming the accuracy of artworks, drawings, and specifications both textually and technically with the brief provided by the markets/sites covering multiple languages and formats of various components. • Ensuring accuracy is maintained throughout the proof-reading stage and maintaining highest levels of integrity and quality to provide clients with solutions based on Quality Management in the field of Pharma. • To adhere to the GSK Artwork Production Standards and Standard Operating Procedures.