Rafael Ferreira Rego Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

• Manage the onboarding process for new customers, collaborating with the Inside Sales teams to ensure seamless integration into various systems.• Take charge of new customer projects, overseeing the entire lifecycle from order placement to planning and tracking.Measure, report, review, and provide recommendations on network performance and utilization to optimize efficiency.• Organize comprehensive training sessions and provide ongoing documentation support to customers throughout their lifecycle.• Drive process improvement initiatives and automate workflows to enhance productivity and customer satisfaction.• Maintain and expand relationships with key sales channels to strengthen business partnerships.• Ensure the accuracy of operations documentation to facilitate accurate billing processes. Perform other related duties as assigned by the management.• Collaborate daily with teams in Singapore and Europe, as our sales channels and customers are primarily based in the US but require global services. Occasional overseas travel may be required.

Powhatan, Virginia, United States

• Orchestrated the daily workload of a team of over 10 installers, meticulously strategizing their routes and schedules to optimize productivity while reducing installation time at each location.• Provided valuable language assistance (in Portuguese, Spanish, and English) to on-site installers, effectively resolving any issues that arose throughout the day by liaising with various departments within the organization and communicating with customers as needed.• Ensured punctuality and preparedness of installers by meticulously monitoring attendance, verifying the availability of necessary materials, and ensuring adherence to appropriate attire. Conducted daily safety inspections of vehicles.• Collaborated closely with the fabrication department to proactively resolve installation-related challenges, effectively minimizing the turnaround time for problem-solving processes.• Devised and implemented motivational strategies to foster productivity and engagement within the installation team.

United States

• Ensure clear and accurate translation of questions or requests, effectively conveying the intended phrasing and meaning within the context.• Adapt dialogue to effectively convey the original speaker's intent, understanding that idioms and slang may not directly translate between languages.• Provide support to the company by assisting with written and verbal communication as required.

Virginia, United States

• Oversaw the timely delivery of assessments and audits for a portfolio of over 700 accounts across South, Central, and North America, including high-value key accounts.• Developed and executed standardized COVID Standard Operating Procedures (SOP) for implementation in four different countries, namely USA, Brazil, and Puerto Rico.• Effectively managed a team of 31 auditors, strategically allocating their workload in accordance with national and international labor laws and internal protocols.• Ensured the qualification and re-qualification processes for new auditors were meticulously supervised and adhered to the organization's established criteria.

Maryland, United States

• Significantly reduced non-delivered packages by 85% through the implementation of an additional step in the existing driver's return procedure.• Played a key role in the development and implementation of strategic work process plans aimed at optimizing center efficiency and driving successful business outcomes.• Conducted comprehensive risk management assessments and ensured compliance with safety protocols through regular audits and training initiatives.• Conducted periodic performance evaluations, resulting in a notable 35% improvement in driver efficiency.

São Paulo, Brazil

• Exceeded company targets by achieving a remarkable 24% growth in new client acquisitions.• Skillfully cultivated and nurtured client relationships, consistently identifying and providing tailored solutions to meet diverse client needs.• Demonstrated a deep understanding of clients' financial requirements, ensuring effective guidance and support.• Proactively initiated client calls and promptly responded to client requests, resulting in a notable 30% increase in customer satisfaction.

São Paulo, Brazil

• Supervised the management of INSS's exclusive inventory, introducing an improved organizational system that streamlined access to property records.• Conducted comprehensive market research to evaluate the value of properties targeted for sale or acquisition by the company.• Offered assistance throughout the sales and purchase process, ensuring smooth transactions and addressing any issues or concerns that arose.• Performed various clerical duties such as typing, proofreading, and editing documents, correspondences, and reports for the logistics and financial departments.

São Paulo, Brazil

• Oversaw the recruitment, interview process, hiring, and disciplinary actions of staff members at the store.• Developed and implemented employee schedules, effectively assigning and supervising their responsibilities.• Achieved an impressive 55% increase in personnel retention by introducing a new performance review system.• Managed both retail and company inventory at the store, including overseeing loss prevention measures and minimizing breakage. Additionally, responsible for managing all graphic design projects for the company.• Negotiated pricing and fees, successfully reducing payroll and benefits administration costs by 30% while ensuring continuous service and driving improvements.

Bachelor'S Degree, Leisure And Tourism

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts - Aa, Design And Visual Communications, General