Rafael Ferreira Rego Email & Phone Number

Richmond, Virginia, United States

• Manage the onboarding process for new customers, collaborating with the Inside Sales teams to ensure seamless integration into various systems.
• Take charge of new customer projects, overseeing the entire lifecycle from order placement to planning and tracking.Measure, report, review, and provide recommendations on network performance and utilization to.
• Organize comprehensive training sessions and provide ongoing documentation support to customers throughout their lifecycle.
• Drive process improvement initiatives and automate workflows to enhance productivity and customer satisfaction.
• Maintain and expand relationships with key sales channels to strengthen business partnerships.
• Ensure the accuracy of operations documentation to facilitate accurate billing processes. Perform other related duties as assigned by the management.

Powhatan, Virginia, United States

• Orchestrated the daily workload of a team of over 10 installers, meticulously strategizing their routes and schedules to optimize productivity while reducing installation time at each location.
• Provided valuable language assistance (in Portuguese, Spanish, and English) to on-site installers, effectively resolving any issues that arose throughout the day by liaising with various departments within the.
• Ensured punctuality and preparedness of installers by meticulously monitoring attendance, verifying the availability of necessary materials, and ensuring adherence to appropriate attire. Conducted daily safety.
• Collaborated closely with the fabrication department to proactively resolve installation-related challenges, effectively minimizing the turnaround time for problem-solving processes.
• Devised and implemented motivational strategies to foster productivity and engagement within the installation team.

United States

• Ensure clear and accurate translation of questions or requests, effectively conveying the intended phrasing and meaning within the context.
• Adapt dialogue to effectively convey the original speaker's intent, understanding that idioms and slang may not directly translate between languages.
• Provide support to the company by assisting with written and verbal communication as required.

Virginia, United States

• Oversaw the timely delivery of assessments and audits for a portfolio of over 700 accounts across South, Central, and North America, including high-value key accounts.
• Developed and executed standardized COVID Standard Operating Procedures (SOP) for implementation in four different countries, namely USA, Brazil, and Puerto Rico.
• Effectively managed a team of 31 auditors, strategically allocating their workload in accordance with national and international labor laws and internal protocols.
• Ensured the qualification and re-qualification processes for new auditors were meticulously supervised and adhered to the organization's established criteria.

Maryland, United States

• Significantly reduced non-delivered packages by 85% through the implementation of an additional step in the existing driver's return procedure.
• Played a key role in the development and implementation of strategic work process plans aimed at optimizing center efficiency and driving successful business outcomes.
• Conducted comprehensive risk management assessments and ensured compliance with safety protocols through regular audits and training initiatives.
• Conducted periodic performance evaluations, resulting in a notable 35% improvement in driver efficiency.

São Paulo, Brazil

• Exceeded company targets by achieving a remarkable 24% growth in new client acquisitions.
• Skillfully cultivated and nurtured client relationships, consistently identifying and providing tailored solutions to meet diverse client needs.
• Demonstrated a deep understanding of clients' financial requirements, ensuring effective guidance and support.
• Proactively initiated client calls and promptly responded to client requests, resulting in a notable 30% increase in customer satisfaction.

São Paulo, Brazil

• Supervised the management of INSS's exclusive inventory, introducing an improved organizational system that streamlined access to property records.
• Conducted comprehensive market research to evaluate the value of properties targeted for sale or acquisition by the company.
• Offered assistance throughout the sales and purchase process, ensuring smooth transactions and addressing any issues or concerns that arose.
• Performed various clerical duties such as typing, proofreading, and editing documents, correspondences, and reports for the logistics and financial departments.

São Paulo, Brazil

• Oversaw the recruitment, interview process, hiring, and disciplinary actions of staff members at the store.
• Developed and implemented employee schedules, effectively assigning and supervising their responsibilities.
• Achieved an impressive 55% increase in personnel retention by introducing a new performance review system.
• Managed both retail and company inventory at the store, including overseeing loss prevention measures and minimizing breakage. Additionally, responsible for managing all graphic design projects for the company.
• Negotiated pricing and fees, successfully reducing payroll and benefits administration costs by 30% while ensuring continuous service and driving improvements.

Bachelor'S Degree, Leisure And Tourism

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts - Aa, Design And Visual Communications, General