Raff Miah Email & Phone Number

Northampton, Gb

United Kingdom

www.texe.com• Support the Regional Sales Managers as a technical sales specialist to close and win business• Own the relationships with the key and major accounts across the country• Develop and establish a new channel partner network• Create infrastructure and marketing collateral to support channel partner development• Deliver key speeches within the industry to build a much better brand awareness to ultimately create further opportunities for new business• Work in… Show more www.texe.com• Support the Regional Sales Managers as a technical sales specialist to close and win business• Own the relationships with the key and major accounts across the country• Develop and establish a new channel partner network• Create infrastructure and marketing collateral to support channel partner development• Deliver key speeches within the industry to build a much better brand awareness to ultimately create further opportunities for new business• Work in collaboration with industry certification bodies to ensure full compliance is being met • Sit on the BSIA (British Security Industry Association) and the Fire and Security Advisory Boards with BT and BSIA• Work closely with NSI (National Security Inspectorate) and SSAIB (Security Systems and Alarms Inspection Board) Show less

East Anglia, England, United Kingdom

www.redcare.bt.com• Top Sales Manager for BT Redcare for 2020/2021/2022/ 2023 and looking to repeat in 2024 • Consistently achieved the top performance rating of BRILLIANT for the past four years• Set the strategic direction for accounts, preparing and executing the Account Development plan to grow revenue• Developed and nurtured relationships with key channel partners which resulted in significant revenue generation• Worked on bids to help clients win national critical… Show more www.redcare.bt.com• Top Sales Manager for BT Redcare for 2020/2021/2022/ 2023 and looking to repeat in 2024 • Consistently achieved the top performance rating of BRILLIANT for the past four years• Set the strategic direction for accounts, preparing and executing the Account Development plan to grow revenue• Developed and nurtured relationships with key channel partners which resulted in significant revenue generation• Worked on bids to help clients win national critical infrastructure deals, then supported to deliver these complex/challenging networks on time, for high profile strategic end clients• During Covid 19 was awarded the best and highest performing Sales Manager within the team, due to successful lead generation, positioning value, influencing, and negotiating through to sale closures Show less

Uk Mids And South

• Instrumental in the sales process by providing technical expertise in client meetings, qualifying requirements and creating upsell opportunities• Delivered customers’ technical training, including programming and how to install a Redcare security device• Developed a strong reputation and credibility within the industry network which encompassed alarm receiving centre (ARCs)s, Installers, and industry bodies• Acquired a significant account in the University of Bristol following a… Show more • Instrumental in the sales process by providing technical expertise in client meetings, qualifying requirements and creating upsell opportunities• Delivered customers’ technical training, including programming and how to install a Redcare security device• Developed a strong reputation and credibility within the industry network which encompassed alarm receiving centre (ARCs)s, Installers, and industry bodies• Acquired a significant account in the University of Bristol following a significant period of account development and being recognised as their trusted advisor. • Met individual sales revenue targets through effective account management to create and close product and service deals Show less

Northampton, United Kingdom

• BT Redcare Fire and Security business a circa £20M business with over 400K customer connections• Redcare also holds a contract with Centre Parcs, Gloucester City Council and BT WIFI, and Redcare View, which I was the lead in the office to help roll out the processes and liase back with management to iron out the barriers to get things resolved• Also worked on the Prison PIN Helpdesk which I had a Government Security Clearance and BT Security Clearance to under take the sensitive work

Northampton, Milton Keynes, Oxford

www.openreach.co.uk • Openreach installs, services, supports, and maintains wiring, fibre and connections to millions of homes and business for the communication providers• I am a multi skilled engineer with skilled to work overhead on poles as well as in the underground network

Milton Keynes

• Managing team performances, meeting my own targets as well as motivating team members to achieve all of their performance targets with a quality finish • Looking at trend reports and analysing where improvements may be required thus implementing methods in how to achieve these targets • Daily coaching sessions carried out on my team and other manager’s team members

Milton Keynes

• World-wide technical support for customers including their hardware and software to ensure they were compatible with the BT Openzone network.• Checking IP, DNS and SMTP settings on wireless equipment for compatibility• Liasising with network engineers to maintain Access Points and Routers

Milton Keynes, England, United Kingdom

• Customer focus within order to deliver excellent customer service• Solving problems and offering solutions to customers• Resolving customer complaints and issues at manager level

Milton Keynes

• Confiding with customers regarding Emergency 999 calls, nuisance calls and operator 100 and 155 calls• Developing call handling activities, through clear, skilful, jargon-free interaction that is checked for understanding• Communicating concisely, questioning and summarizing appropriately the next course of action• Having full knowledge of services that are provided and understand full course of action, to deliver inspirational solutions, for each individual customer