Raff Miah Email & Phone Number

United Kingdom

• www.texe.com
• Support the Regional Sales Managers as a technical sales specialist to close and win business
• Own the relationships with the key and major accounts across the country
• Develop and establish a new channel partner network
• Create infrastructure and marketing collateral to support channel partner development
• Deliver key speeches within the industry to build a much better brand awareness to ultimately create further opportunities for new business

East Anglia, England, United Kingdom

• www.redcare.bt.com
• Top Sales Manager for BT Redcare for 2020/2021/2022/ 2023 and looking to repeat in 2024
• Consistently achieved the top performance rating of BRILLIANT for the past four years
• Set the strategic direction for accounts, preparing and executing the Account Development plan to grow revenue
• Developed and nurtured relationships with key channel partners which resulted in significant revenue generation
• Worked on bids to help clients win national critical… Show more www.redcare.bt.com

UK Mids And South

• Instrumental in the sales process by providing technical expertise in client meetings, qualifying requirements and creating upsell opportunities
• Delivered customers’ technical training, including programming and how to install a Redcare security device
• Developed a strong reputation and credibility within the industry network which encompassed alarm receiving centre (ARCs)s, Installers, and industry bodies
• Acquired a significant account in the University of Bristol following a… Show more
• Acquired a significant account in the University of Bristol following a significant period of account development and being recognised as their trusted advisor.
• Met individual sales revenue targets through effective account management to create and close product and service deals Show less

Northampton, United Kingdom

• BT Redcare Fire and Security business a circa £20M business with over 400K customer connections
• Redcare also holds a contract with Centre Parcs, Gloucester City Council and BT WIFI, and Redcare View, which I was the lead in the office to help roll out the processes and liase back with management to iron out the.
• Also worked on the Prison PIN Helpdesk which I had a Government Security Clearance and BT Security Clearance to under take the sensitive work

Northampton, Milton Keynes, Oxford

• www.openreach.co.uk
• Openreach installs, services, supports, and maintains wiring, fibre and connections to millions of homes and business for the communication providers
• I am a multi skilled engineer with skilled to work overhead on poles as well as in the underground network

Milton Keynes

• Managing team performances, meeting my own targets as well as motivating team members to achieve all of their performance targets with a quality finish
• Looking at trend reports and analysing where improvements may be required thus implementing methods in how to achieve these targets
• Daily coaching sessions carried out on my team and other manager’s team members

Milton Keynes

• World-wide technical support for customers including their hardware and software to ensure they were compatible with the BT Openzone network.
• Checking IP, DNS and SMTP settings on wireless equipment for compatibility
• Liasising with network engineers to maintain Access Points and Routers

Milton Keynes, England, United Kingdom

• Customer focus within order to deliver excellent customer service
• Solving problems and offering solutions to customers
• Resolving customer complaints and issues at manager level

Milton Keynes

• Confiding with customers regarding Emergency 999 calls, nuisance calls and operator 100 and 155 calls
• Developing call handling activities, through clear, skilful, jargon-free interaction that is checked for understanding
• Communicating concisely, questioning and summarizing appropriately the next course of action
• Having full knowledge of services that are provided and understand full course of action, to deliver inspirational solutions, for each individual customer