Raffaela Ciabattoni Email & Phone Number

Assist with Tort and Labor and Employment cases.

Wilmington, De

*Support attorneys by efficiently processing invoices, supplies, calendar coordination, agreement updates, shipments, and travel arrangements.*Process legal settlement agreements resulting in the timely distribution of payments to plaintiffs.*Led team in the organization, preparation, and mailing of over 300 letters over a two-month period in order to notify parties of the transfer of agreements to new legal entities as a result of corporate spin while meeting deadline. Solely managed the preparation of these letters using mail merge, resulting in a quick production and distribution of letters in a timely manner. *Coordinated logistics with outside firm and gathered and distributed paperwork needed for over 70 participants (local and remote) to obtain continuing legal education credit. Coordinated distribution of invitation with Executive Assistant to senior vice president and general counsel of DuPont Legal. Made luncheon arrangements for 30 local participants.*Work with counsel and colleagues to gather required documentation to process settlements, invoices, and POs in a timely manner, meeting agreement and invoice requirements and deadlines for POs; coordinated mailing of checks and development of cover letters.*Manage databases containing litigation matters, contracts, etc., making documents easily accessible to the teams.

Chestnut Run Plaza

*Executed digital marketing strategies (using e-mail campaigns, social media, and the web), resulting in an 87% increase in Twitter followers and reaching 3MM+ LinkedIn connections in just 3 years, leads/opt-ins increasing by 10 times in 5 years, and significant increases in website visits.*Supported complex website transformation by extensively analyzing current web site pages, collaborating with subject matter experts, quickly learning intricate Adobe CQ software and Google AdWords, and coordinating production of web forms and special tools. Results included high natural search engine placement, a mobile-friendly site, and enablement of dynamic content.; used Searchlight Conductor to monitor natural search engine placement, changing optimization to improve placement.*Created, managed, and updated master opt-in campaigns using Salesforce; expertise in uploading leads into Salesforce, coordinating automated assignment rules to funnel leads and web forms into Salesforce campaigns, and preparing customized reports consisting of campaign members and new leads.* Developed and analyzed reports of web, social media activities, and e-mail campaign outcomes, sharing results with internal partners to identify future improvements and ROI. * Assisted with special events, tradeshows, and projects by developing documents (using Word and Adobe InDesign), web content, and email campaigns (using Adobe CQ, HTML, Dreamweaver, Photoshop, and Exact Target).*Developed product brochure designed for prompt availability on the web.*Led approval process and distribution of global press releases, layout, and distribution of global press releases, ensuring accuracy, managing media lists, and generating reports of news placement.*Managed databases; used Sharepoint to create segmented folders and and archive special event material, resulting in easy downloading by global marketing communications group for translations and updates for future events.

Wilmington, Delaware

*Provided executive administrative support to CEO, including scheduling, coordination of leadership conference, and travel expense auditing for CEO’s staff.*Liaison between European and U.S. communication groups, business directors, and agencies in coordinating development and approval of marketing material to provide tradeshow material, designed to increase lead acquisition.*Managed extensive conversions of literature to new DuPont Performance Elastomers brand,meeting stringent deadlines.*Maintained Global Literature section of Documentum reference library, creating and updating images and literature using HTML and Adobe Photoshop, resulting in easy access by various business groups.*Ensured on-line safety data sheets were up to date through regular contact with product managers, resulting in the presentation of accurate information to customers and avoidance of corporate crisis.*Collaborated with web team, marketing communications, HR, and agency to redesign the Internet site, achieving fresh content and a highly functional and efficient site.*Provided training and reference materials to colleagues to improve computer literacy.*Because of my well-known technology expertise, colleagues looked to me to provide assistancewith document transformation and report generation.

Wilmington, Delaware

Project management expertise led me to be appointed Global Task Manager, responsible for gathering user requirements for Intranet site redevelopment, provide content manager training, and identify content management solutions, resulting in ability of subject matter experts to keep content updated and relevant.

Wilmington, Delaware

*Managed and monitored purchase orders, payment of agency invoices, and $2M annual budget report, rectifying discrepancies that resulted in accuracy of report and prompt payment to agencies.*Introduced advanced Excel techniques, resulting in faster invoice processing and reporting.*Ensured corporation was ready to address crises by arranging drills and maintaining critical Corporate Crisis Management database consisting of global procedures.*Effective interaction with all levels of organization and customers in developing, obtaining approvals, and distributing internal and external newsletters; provided editorial support and liaison with agencies to develop robust marketing materials. *Ensured on-line safety data sheets were up to date through regular contact with product managers, resulting in the presentation of accurate information to customers and avoidance of corporate crisis.

Wilmington, Delaware

*Provided administrative support to senior-level management in various functions to enable them to successfully execute their duties for the organization.*Effective in executing meeting scheduling and logistics, preparation of agendas, minutes, documents, PowerPoint slides, correspondence, travel arrangements, itineraries, and travel expense reports to ensure leaders effectively carry out their duties without worrying about details.*Because of my expertise in Lotus Notes, I was appointed Systems Administrator for manage team databases. As a result, I was able to facilitate receipt of documentation and enable leaders to access documents and generate reports, saving time and resources.*As liaison in public affairs office, I managed critical environmental issue facing DuPont by gathering news clippings and coordinating and managing contact with public and media, resulting in a better view of company and resolution of issue.*Collaborated with Stop-Spending Team in gathering business input on cost-cutting and profit-generation measures, resulting in $20M corporate savings.

Bachelor’S Degree, Communications

Associate’S Degree, Word Information Processing

Magna Cum Laude graduate

Certificate, Legal Assistant/Paralegal