 Ownership of projects' portfolio for Amazon Europe L&D Leader of Europe Metrics & Analytics teams Single-threaded leader on Apprenticeships for Amazon

 Single-threaded leader on Apprenticeships for Amazon Responsible to design and deliver apprenticeship schemes across functions and EU countries Targeting to scout and form over 1000 apprentices in 2021

 Designed and implementing Professional Beauty Supply Chain Digital Master Plan Designed 4.0 Customer Service Organization for Professional Beauty Europe Delivered systems and process capabilities to integrate new brands and channels

 Designed new E2E Order-To-Cash systems and processes for Wella Global Customer Service Operations to allow their subsequent merge. Led integration of Wella Supply Chain Operations into COTY ecosystem in less than 12 months, a new benchmark for the industry. Coordinated migration of material master data for P&G acquired businesses (over 5M SAP objects) from P&G ERP into the new COTY one.• 12 months to deliver full E2E integration • 0% sales loss vs 4% target• 2% data migration defects vs 5% target • > 300 trainings delivered

 Delivered detangling of Wella Customer Service Operations from Procter & Gamble into a newly designed system, serving 20+ market organizations, 300+ processes and 500+ employees. This has been fully accomplished whilst cashing 3M$ of savings in detangling costs, and securing 0% sales loss throughout the systems carve-out. Pioneered Digital Master Plan for Wella Supply Chain and introduced new communication technologies across channels (customer service, sales reps, online). Integrated Greek Order-To-Cash cycle into SAP Systems to drive 6M$ cost savings. Led pool of systems developers and business process experts to drive 4M$ productivity gains in improvements to EMEA Order-To-Cash cycle, and build end users capability across markets. Retained responsibility for Warsaw Master Data Service Center (see below).• 3M$ detangling cost savings (8% of TOT) • 0% sales loss vs 2% target• 10M$ cost savings • 15% FTE reduction in local CS teams• 18 new Key Users qualified • 20% reduction in vendor costs

 Started-up a new Service Center in Warsaw to consolidate Wella EMEA Master Data operations, concerning 40+ employees from 12 different Countries.  Completed the start-up in 18 months, 6 months ahead of target. Delivered 25% FTE reduction and 5M$ savings during the first 2 years, 1.5M$ above target Developed and orchestrated three new Customer Service teams in simplifying/standardizing business processes whilst ensuring optimum performance and stewardship adherence.• 5M$ cost savings • 25% FTE reduction• 30% reduction in billing errors • 30% reduction in average processing time• 40% increase in policy adherence • 20% reduction in dropped calls

 Head of Customer Service Ops. for Wella Italy, accounting for over 100M$ NOS. Managed 35 employees across 3 depts., from data set-up (Master Data), to order acquisition and processing (Order Mgmt.), till cash collection (Accounts Receivable) and post-sales support.  Step-changed Customer Satisfaction, driving customer bonding index up to global benchmark. Reduced headcount by 25% through technology improvements and process simplification.  Halved Bad Debts – i.e. aged accounts receivable – from >20M$ to <9M€. Led HQs relocation, and designed new Supply Chain Org. delivering 20% FTE improvement.

 Owned Sales & Operations Planning (S&OP) process for Pet Care International (PCI) – EMEA, Asia, Australia and Japan – for total sales in excess of 300M$. Improved Sales Performance accuracy over next 3 months (SP3) – from 85% to 97%, meaning less than 3% discrepancy between actuals and forecast on a 3 months outlook. Eliminated historic bias to under-deliver forecast, levelling the ratio to 52:48. Led brand rationalization, delivering a 30% SKU reduction – equivalent to 2.5M$ savings going.

 Responsible for vertical start-up of all Initiatives (3.5M$) at London Distribution Center (DC). Directly managed DC project's team (2 employees plus contractors), with functional leadership over the rest of DC systems team (26 employees). Delivered 21 projects in 12 months, 95% on-time, 100% on budget, 90% vertical start-ups; 0 Safety Incidents, across P&G and contractors; 250k$ savings vs planned spending.

 Responsible for systems reliability of London DCs, one of the largest worldwide, operating 24/7, and consisting of more than 70000 pallet spots across 3 separate automated warehouses. Managed a crew of 27 people, to ensure equipment’s reliability, and productivity improvements through error elimination and minor design changes. Achieved a 15% increase in MTBF whilst meeting a -20% productivity gain.