Raffaele De Cecco Email & Phone Number

Spain

Milan, Lombardy, Italy

 Ownership of projects' portfolio for Amazon Europe L&D Leader of Europe Metrics & Analytics teams Single-threaded leader on Apprenticeships for Amazon

Milan, Lombardy, Italy

 Single-threaded leader on Apprenticeships for Amazon Responsible to design and deliver apprenticeship schemes across functions and EU countries Targeting to scout and form over 1000 apprentices in 2021

Geneva Area, Switzerland

Geneva Area, Switzerland

 Designed and implementing Professional Beauty Supply Chain Digital Master Plan Designed 4.0 Customer Service Organization for Professional Beauty Europe Delivered systems and process capabilities to integrate new brands and channels

Geneva Area, Switzerland

•  Designed new E2E Order-To-Cash systems and processes for Wella Global Customer Service Operations to allow their subsequent merge. Led integration of Wella Supply Chain Operations into COTY ecosystem in less than 12.
• 12 months to deliver full E2E integration
• 0% sales loss vs 4% target
• 2% data migration defects vs 5% target
• > 300 trainings delivered

Warsaw, Masovian District, Poland

•  Delivered detangling of Wella Customer Service Operations from Procter & Gamble into a newly designed system, serving 20+ market organizations, 300+ processes and 500+ employees. This has been fully accomplished.
• 3M$ detangling cost savings (8% of TOT)
• 0% sales loss vs 2% target
• 10M$ cost savings
• 15% FTE reduction in local CS teams
• 18 new Key Users qualified

Warsaw, Masovian District, Poland

•  Started-up a new Service Center in Warsaw to consolidate Wella EMEA Master Data operations, concerning 40+ employees from 12 different Countries.  Completed the start-up in 18 months, 6 months ahead of target..
• 5M$ cost savings
• 25% FTE reduction
• 30% reduction in billing errors
• 30% reduction in average processing time
• 40% increase in policy adherence

Brescia Area, Italy

 Head of Customer Service Ops. for Wella Italy, accounting for over 100M$ NOS. Managed 35 employees across 3 depts., from data set-up (Master Data), to order acquisition and processing (Order Mgmt.), till cash collection (Accounts Receivable) and post-sales support.  Step-changed Customer Satisfaction, driving customer bonding index up to global.

Geneva Area, Switzerland

 Owned Sales & Operations Planning (S&OP) process for Pet Care International (PCI) – EMEA, Asia, Australia and Japan – for total sales in excess of 300M$. Improved Sales Performance accuracy over next 3 months (SP3) – from 85% to 97%, meaning less than 3% discrepancy between actuals and forecast on a 3 months outlook. Eliminated historic bias to.

London, United Kingdom

 Responsible for vertical start-up of all Initiatives (3.5M$) at London Distribution Center (DC). Directly managed DC project's team (2 employees plus contractors), with functional leadership over the rest of DC systems team (26 employees). Delivered 21 projects in 12 months, 95% on-time, 100% on budget, 90% vertical start-ups; 0 Safety Incidents.

London, United Kingdom

 Responsible for systems reliability of London DCs, one of the largest worldwide, operating 24/7, and consisting of more than 70000 pallet spots across 3 separate automated warehouses. Managed a crew of 27 people, to ensure equipment’s reliability, and productivity improvements through error elimination and minor design changes. Achieved a 15% increase.

Master Of Engineering (Meng), Engineering/Industrial Management, 110/110 Cum Laude

Bachelor Of Engineering (B.E.), Engineering/Industrial Management, 110/110 Cum Laude