Raffaele Negro Email & Phone Number

Milan Area, Italy

As Head of Customer Success at iubenda, I am responsible for overseeing the team that helps our users understand and utilize our services to their fullest potential. My team and I were able to reduce churn by 6 pp in a year by implementing targeted strategies and activities that addressed the behavior of our users in relation to our terms of service. Additionally, I have worked closely with our Product and Marketing teams to gather feedback from our users and incorporate it into the development and messaging of our product and services.In addition to the Customer Success team, I also oversee the Partner Program, which targets agencies and web professionals who are looking to integrate our services into their own and their clients websites and services. Our international team is composed of 5 people who are dedicated to providing exceptional customer support and ensuring the success of our users.

Milano, Italia

Fanplayr helps eCommerce retailers convert browsers into buyers with real-time targeted offers & messaging, responding dynamically to shopping behavior. Fanplayr enables retailers to deliver messages and offers relevant to each visitor which appropriately represent the brand. Independent testing of Fanplayr shows an average 20% uplift to revenue, and 13% lift to new customer acquisition.Fanplayr enables the creation of a customized creative for individual visitor segments, including embedded banners, exit intent overlays, offer wallets, slide-outs, email collection & product suggestions.

Italia

• Launched operations in Milan and Rome following acquisition ofCibando• Creation of Content (18.000+ restaurants) - Feet on street approach • Recruiting and Training for Content and Sales team• Lead online migration from Cibando to Zomato• Lead Marketing and User Acquisition operations for Italy• Set up B2B sales operations in Rome• Product Development for the Italian Market

• Quantitative analysis on the internal database of customers and startups• Analysis of customers’ behavior, traffic and weekly report insights to other team members, the CEO and the company funders• Prediction analysis of the funding level of the crowdfunding campaigns• Development of an algorithm that selected the startups to be included in the first italian startup fund• Monitoring of digital marketing campaigns and CPA analysis (Facebook, Google Adw, Newsletter)

Social Media Manager

Master'S Degree, Finanza E Servizi Di Gestione Finanziaria

Activities and Societies: Option Pricing Seminar

Laurea Magistrale, Finanza Intermediari E Mercati

Activities and Societies: CFASI Trading Challenge

Bachelor'S Degree, Marketing

Activities and Societies: CFASI Fund Management Challenge

Education record

Education record