Raffaella Pozzi Email & Phone Number

Gambolò, It

Trezzano Sul Naviglio, Lombardia, Italia

* Work closely with distributors and direct customers* Have an analytical approach aimed at solving problems, through the management of complaints to ensure the customer a satisfactory conclusion to the problem reported* Manage the entire O2C process: Customer Database Management, Supplier Order Management, Inventory, Sales Document Issuance, Billing, Credit Recovery* Manage the After Sales Service for technical assistance: repair order management, issue estimates, interface with the technical service at the parent company until the return to the customer* Access the websites of the Public Administration for participation in tenders, preparation of the required documentation and electronic submission* Registration of the products to the Ministry of Health and interfacing with the Regulatory department of the parent company for the necessary documentation

Buccinasco, Lombardia, Italia

Supervisor of a team of 4 people to organize daily activities for Database Department, in particular:* work closely with internal and external agents to create and update new customer datebase* Analytical approach to problem solving, through complaint management to ensure the customer a satisfactory conclusion to the reported problem * Management of the web channel for the Database to receive the orders related to the online shop * Recipe Registration* Knowledge of local and Head Quarters' procedures and policies, their integration into local processes and their improvement to streamline processes.* Excellent ability to organize training and supervise new staff or junior employees, improving and expanding the knowledge and skills of the team.* Teambuilding & Training Able to train, monitor and supervise the team* High organization to support the management, sellers and external agents providing regular reports, statistics, KPI analysis* Full involvement in the implementation of procedures

Milan Area, Italy

Supervisor of a team composed by 4 resources, influencing their skills to achieve maximum efficiency and responsible to oversee the customer service department’s day-to-day activities, in particular:• Ability to work closely and develop relationship and communications with internal and external customers• Analytical approach problem solving, with the focus to handle complains and to ensure that customers problem is brought to a satisfactory conclusion• In charge to develop a customer service policy, in order to improve quality and timing for customer after sales service collecting and analysing data to monitor the level of customer service.• Responsible to follow and monitor the O2C process: Client database management, Order Fulfilment,Inventory, customer invoices, cash matrix included• Knowledge of HQ procedures and policies• Public Tenders regulations, Item registration to Italian Ministry of Health• Talented in training and supervising junior or new staff, improving and developing the knowledge & skills of the team. Teambuilding & Training Able to train, monitor and supervise• Highly organized to support GM, sales dept and external agents providing regular reports, statistics, KPI analysis, monthly forecast• Full involvement in Oracle Implementation

Milan Area, Italy

Working as part of a team in a busy and dynamic company. Responsible for responding effectively to the diverse needs of each customer and supporting the sales department for the implementation of all marketing activities:• Customers management, proof of delivery documents, invoices• Orders managements and coordinator for sales people activities and technical staff• Relationship management between HQ and Italian customers• Reporting, weekly and monthly, for orders and sales for the sales people• Exhibitions, congresses and open houses organization• Responsible of registration of suppliers and their rating for ISO 9002 Certification• Relationship with companies and magazines to plan marketing promotion• Document translation (press releases, depliants, etc)