Raffaella Barbero Email & Phone Number

Milan, IT

Milano

Jacksonville, Florida, Stati Uniti d'America

Milano

• Within the "Sprint Management" team composed of 4 resources, responsible for E2E definition processes and functional flows on the Saleforce Arcadia CRM system:
• Focal Point Customer Care: manage and address of open points found in the phases of requirements gathering towards the Decision Makers and the Core Activities team.
• Process Improvement: review and implement of new processes.
• Document Management: coordination and management of revision and integration activities for the documents of functional specifications: HLD and LLD (High/Low Level Design).
• Reporting and Channel Mix: interactions between IT Systems and CC Operators.
• Document analysis: design of functional flow related to Capabilities and Change Request.

Milano, Italia

• Technology Enterprise Services Area – Responsible to lead the Product Deployment Support team to coordinate End-to-End Business Process Simulation activities for new products and services to Small/Medium/Corporate.
• Project plan: Planning and Monitoring project resources, timelines and deliverables across multiple projects, including effort forecast and risk management.
• Processes: development, implementation, maintenance and revision of core business processes.
• Governance supervision for test activities and issue tracking management.
• Reports: Canvass update and activities monitoring through appropriate KPI dashboards
• Training Lead: design, plan and deliver capability programs to Direct Sales and Technical Support (OSS Network: Operation, Assurance).

Milano, Italia

• Technology Enterprise Services Area - Product Deployment Support for the release of new products and services with particular attention to the landline:
• Responsible for End-to-End Business Process Simulation, Trial and FOA (First Operation Acceptance) to delivery Products & Services to Small/Medium/Corporate Enterprise.
• Planned and managed various test activities (network test, test book/list).
• Coordination, predisposition and monitoring of the landline test
• Issue and error tracking management.
• Implemented platform for customer activations tracking and activity closing

Milan Area, Italy

• Responsible for managing, planning, scheduling, feasibility analysis and delivery of User Acceptance Test/Business Readiness Test (UAT/BRT) on ICT Enterprise Services: DATAWAREHOUSE, WEB/SelfCare, IVR, Fraud.
• E2E Focal Point for Acceptance activity (plan and schedule) between Quality Assurance Team and Customer Teams.
• Software defects analysis and resolution with Development and Operation & Maintenance Teams.
• Defect and tracking Management (Quality Assurance and Production).
• Revise and maintenance BRT Process.

Milan Area, Italy

• System Test activities for Revenue Assurance Tool with E2E Verification Team.
• Coordination, scheduling and development training activities.
• Management, planning and coordination of development training documentation and trainer of BSS Enterprise Systems CRM/TROUBLE TICKET MANAGEMENT (Remedy)/ICT/ERP/HR (End Users and Train-the-trainer).

Milano, Italia

• Definition, management, planning Training strategy for ICT staff (Education path, Supplier selection and Budget Control).
• Coordinate and manage USER GUIDE to ICT application, Train-the-trainer (Sales, CRM (PeopleSoft), training flagship/franchisee).
• Supervise Intranet Migration in Web Content Management (Integration & Quality Assurance section).
• Drafting hypertext ERP/HR/Process flows for Metodology&Tools and Configuration Management Teams.
• Creation and customized Intranet ‘Integration & Quality Assurance’ section with Java Script and Form HTML.
• Definition and release official Enterprise Templates (Office).

Milan Area, Italy

• Responsible for planning, scheduling, managing and control for NA-SPAZI Project (Physical planning Design large data/voice transmission).
• Management, Customer requirements definition, software feasibility, test book, planning and control UAT (Telecom Italia).
• Implementation of functional, system and regression tests, software verification and validation, defect tracking.
• Drafting technical documents/specifications to Telecom Italia/Infostrada/Unicable/Wind for SIGRA–IT Project (Design of transmission wireline networks station).
• Technical Support to Production to Telecom Italia.
• Drafting User Guide to Telecom Italia/Infostrada/Unicable.