Raffy Lauglaug Email & Phone Number

Dubai, United Arab Emirates

- Implementation and Support for Veeam Backup and Replication infrastructure- Implementation and Support for Veritas Backup Exec 16 infrastructure- Support in designing and Implementing Enterprise Network Solution based on customers’ requirements- Support in Implementation of Flexpod Converged infrastructure’s data center networking- Device Rack and stack / Cabling / Cable Management- Support Disk Replacements for Netapp Storage systems / Arranga RMA's- Support the deployment of Secure Wireless with policy based access and Network as sensor model- Support various activities request from Customers on any troubleshooting and implementation changes- Support / troubleshooting of issues on LAN, WAN, Desktops, Software Applications- Support Quantum Tape Libraries and Disk Backup Systems Issues- Support Nutanix Infrastructure Issues- Installation, Configuration and Administration of Windows Servers, Active Directory- Documentation and Change control- Working on troubleshooting of complex LAN/WAN infrastructure- Provide technical assistance (operating system, Office 365 management, network troubleshooting, hardware and peripherals), includes onsite or remote support to colleagues- Provide Technical recommendations to customers for requirements- Maintain and update company website

Dubai, United Arab Emirates

- Contribute to the identification of opportunities for continuous improvement of project and technical department systems, processes and practices taking into account ‘international best practice’, business processes improvement, cost reduction, and productivity improvement.- Track and implement departmental QA training and competence assessment and assurance.- Develop training materials, schedule and organise training programs to guide and coach all employees to meet the highest standards of proficiency, and meet goals and objectives.- Conduct regular induction sessions for new recruits, in order to educate staff on the basics of management system guidelines, rules and procedures.- Revise, update and / or approve all operational techniques, activities, work instruction and inspection plans that are used to monitor / fulfil the requirements of the Corporate Management System as and when required.- Review and update quality plans to ensure conformance to Company’s quality requirements.- Check Courier Daily performance- Establish connection with customers through Quality calls- Checks and resolves complaints from customers- To assist the QA Manager in her duties:- To aid in all aspects of QA activities related to internal audits as well as external audits and reviews- To establish and maintain appropriate files and records, audit records to assure accuracy- To facilitate the creation of reports, forms and graphs for the QA department and admin- - Provide technical assistance (operating system, MS-office, basic network troubleshooting, hardware and peripherals), includes desk-side or remote technical support to colleagues- Act as the Fleet Manager - organizing daily fleet activities of all the company vehicles and their requirements

Lapu Lapu City

- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Identifies resources needed and assigns individual responsibilities.- Updating the register of IT assets and contributing to audits of IT licensing arrangements.- Undertake imaging, configuring and deploying desktop /laptop hardware and software, contributing to the proper installation, maintenance and disposal of desktop computer and printers.- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.- Provide second level hardware and software support (operating system, MS-office, basic network troubleshooting, hardware and peripherals), includes desk-side or remote technical support for user escalations identified by the service desk.- Reviews deliverable prepared by team before passing to heads- Effectively applies our methodology and enforces project standards.- Prepares for engagement reviews and quality assurance procedures. - Minimizes our exposure and risk on project. - Ensures project documents are complete, current, and stored appropriately. - Respond to requests for technical assistance in person- Diagnose and resolve technical hardware and software issues- Analyze equipment performance records in order to determine the need for repair or replacement.- Provides technical support in setting up presentation facilities including laptops and projectors.- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.- Run reports to determine malfunctions that continue to occur.- POS Supervisor for BARTER POS Systems- Maintain POS System database across 5 branches- Test patches before deploying to POS System and end-users- SAP Basis for SAP ERP Systems- Train workers in use of new software and hardware

Cebu, Philippines

- Maintenance technician for all their IT Equipment- Responsible for hardware and software installations- Ensuring all workstations are working properly to prevent down time.- Make recommendations for improvements in computer system.- Train workers in use of new software or hardware.- Routine maintenance- Installing/configuring new computers/telephones- Troubleshooting printers- Maintaining inventory equipments and supplies