Rafi Makbul Email & Phone Number

I am a seasoned professional having 16+ years of experience including 9+ years overseas and 7+ years in Australia. My journey began as a software engineer, developing custom software for large corporations in banking, telecom, and power generation industries. I've since held roles as a Systems Analyst, Business Analyst, and Project Manager in the ICT and local government industries.I've led strategic, large-scale projects with budgets up to $1M, such as CRM and employee single-source-of-truth, green office initiatives, corporate performance data visualization, and self-service customer portals. I've also handled multiple projects simultaneously and received high customer and stakeholder appreciation.My scope of work includes customizing off-the-shelf products, system integration, application migration, and data center management. I am experienced in ERP (financial, supply chain, HR, and asset modules), CRM, service activation, billing, API, web, and mobile development, ETL & data warehousing, record management, and local government core business.I have years of hands-on experience with PMI and PRINCE2 project methods, ITIL Service Management, and Agile software development lifecycles. I map AS-IS and TO-BE business processes, facilitate large group discussions and focus groups, and serve as a point of contact for commercial and technical teams.Tools I'm skilled in include TechnologyOne OneCouncil, Oracle eBusiness Suite, Siebel CRM, RDBMS, MS Office 365, Project, Visio, SharePoint, PowerBI, SQL Server, VMWare vSphere, and IBM Rational (RRM, RQM).I want to take on challenging opportunities as a Principal Consultant, Senior Project Manager, or Leadership roles.