Rafia Asmat Email & Phone Number

Junior Product Manager, Strategy Team at TPL InsuranceIn this role, I am responsible for overseeing and driving key organizational strategic projects, ensuring alignment with business objectives and delivering impactful results. My responsibilities include:Collaborating with cross-functional teams to define project scope, objectives, and deliverables.Managing the end-to-end product lifecycle, from ideation to launch, with a focus on customer-centric solutions.Conducting market research and competitive analysis to inform product strategy and identify growth opportunities.Coordinating with stakeholders to ensure timely execution of project milestones and deliverables.Analyzing data and performance metrics to refine strategies and optimize project outcomes.Supporting the development of long-term strategic plans that align with the organization’s vision and goals.Leading efforts to innovate and improve processes, driving efficiency and excellence across the team.

Karāchi, Sindh, Pakistan

Leading high-level strategies for Daraz Catalog and DarazMall, driving market presence and sustainable growth across diverse regions. Collaborating with teams in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar to enhance and expand the catalog. Innovating catalog management processes aligned with business objectives. Cultivating strong internal and external relationships for collaborative catalog enhancement. Proactively addressing catalog operation risks, ensuring a secure platform. Upholding authenticity and quality standards through meticulous oversight. Integrating catalog strategies seamlessly into cross-functional teams. Staying updated on industry trends and leveraging data-driven insights for strategic decision-making.

Pakistan

Responsible for overseeing operational excellence within the DarazMall division, ensuring a trustworthy marketplace.Managed the Health and Beauty Category with a focus on authenticity and fraud prevention.Implemented process improvements to enhance stakeholder visibility and onboarding efficiency.

Karāchi, Sindh, Pakistan

Played a pivotal role in maintaining operational excellence standards within DarazMall.Collaborated across departments to resolve operational issues and ensure seamless seller onboarding.Contributed to overall operational effectiveness through effective communication and teamwork.

Sky Tower

Managed seller and customer escalations, fostering trust in the marketplace.Handled fraud cases and appeals with fairness and objectivity.Improved customer interactions through streamlined communication processes.Conducted regular assessments to enhance seller performance.

Assisted sellers with order fulfillment, ensuring timely processing and delivery.Efficiently managed order cancellations and resolved product-related inquiries.Coordinated with the Quality Control and Compliance team for seller support.

Provided responsive customer support, addressing inquiries and resolving issues promptly.Maintained in-depth knowledge of the organization's products and services to assist customers effectively.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business/Commerce, General