Rafia Hanif Email & Phone Number

Ontario, Canada

Collaborated, viewed and implemented incident security procedures that were adopted company-wide, standardizing reporting across international locations, refined when needed.Analyzed demographic and behavioral data to pinpoint customer segments, crafted targeted marketing strategies, and created reports and feedback spreadsheets that guided head office on enhancing customer experiences, including suggestions for reward system adjustments and future game innovations.Collaborated with HR on onboarding new employees, documented training processes, and ensured consistent understanding of company software, websites, and troubleshooting techniques.

Toronto, Ontario, Canada

- Maintained and updated York’s databases by accurately inputting and editing records, ensuring up-to-date and reliable data for use across various departments.- Extracted and integrated data from multiple departmental servers, cleaned and organized it for clarity, and utilized it to provide informed advice to students and support effective decision-making.- Led informational sessions for up to 100 students in the Liberal Arts and Professional Studies department, showcasing program options and guiding students on optimizing their post-secondary experience.- Managed and troubleshot online meetings using Microsoft Teams and Zoom, ensuring smooth and effective virtual communication and resolving technical issues promptly.

Brampton, Ontario, Canada

- Focused on Human Resources by ensuring a healthy work environment and employee satisfaction. Conducted monthly check-ins with various departments to address concerns and foster a positive workplace culture.- Managed projects within the company, collaborating with the marketing team to plan and execute events to drive sales and increase traffic. - Led the Canadian TikTokers meet-and-greet event at the Brampton location, handling staffing, and overseeing facility arrangements, including configuring event layout and crowd control measures.

Brampton, Ontario, Canada

- Meeting KPI quotas and overachieving YOY sales record- Loss prevention & safety specialist- Analyze sales data and trends to forecast future volumes, adjusting operations for demand fluctuations.- Managed marketing projects, including overseeing signage changes and providing detailed marketing analysis to head office on campaign results and sales.

Brampton, Ontario, Canada

- Organized and managed special events such as birthday parties and corporate events, overseeing all aspects from planning to execution to ensure successful outcomes.- Conducted training sessions for new staff on operational procedures, customer service, and safety protocols, ensuring consistent service quality and compliance.- Resolved technical issues with laser tag equipment, employing diagnostic skills and data-driven approaches to identify and address recurring problems, similar to analyzing and troubleshooting business processes.

Bachelor Of Arts - Ba, English And History

High School Diploma