Rafia Awan Email & Phone Number

Islamabad, PK

Islamabad, Islāmābād, Pakistan

Islamabad

- Omnichannel WebRTC solutions implementation- API creation and documentation, custom calling reports (LAMP), CRM integration (Zoho/Zendesk), BI dashboards- Bash scripting for monitoring of services- Management and provisioning of RHEL, AWS EC2, Debian, Rocky Linux servers- Quarterly Vulnerabilities remediation, PCI DSS compliance vulnerability remediation.

· Establishment of voice interconnects with LDIs (pricing, agreement, physical link, testing, CDR analysis, commercial activation)· Active team member in acquisition of FLL/WLL licenses project in 14 regions with PTA· Prefix based routing for international outgoing traffic as per the lowest cost route· Grey traffic analysis and blocking illegitimate.

Pakistan

· Monitoring capacity utilization and planning expansions when necessary· Managed core and edge network devices, configuring customer links· Monitoring outages and degradations, managing escalations, assisting/executing restoration, rerouting traffic· Managing link configurations (IP/MPLS/RF/3G), coordinating with TAC during deployments/migrations/outages·.