Rafia Naz Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

As a Human Resources Manager, I was responsible for overseeing the recruitment and onboarding processes, ensuring the organization attracted and retained top talent. I managed employee relations, resolving conflicts and addressing grievances in accordance with company policies and legal regulations. Additionally, I facilitated training and development initiatives to enhance employee skills and performance. As a strategic partner, I collaborated with senior management to align HR practices with organizational goals, contributing to the overall success and growth of the company. My role also involved staying updated on HR trends and best practices to continuously improve HR processes and initiatives.

Karachi Division, Sindh, Pakistan

As a Human Resource Assistant, I was responsible for supporting various HR functions, including recruitment, onboarding, and maintaining employee records. I assisted with scheduling interviews, processing new hire paperwork, and coordinating employee orientations. Additionally, I helped with HR-related inquiries, maintained HR databases, and prepared reports. I also participated in organizing employee events and initiatives to promote engagement and morale within the organization.

Karāchi, Sindh, Pakistan

As a Billing Manager, my responsibilities include overseeing the billing process, ensuring accurate invoicing, and optimizing revenue collection. I was also responsible for analyzing the data, generate reports, ensure compliance, and maintain high-quality customer service.

Karāchi, Sindh, Pakistan

I manages billing processes, including invoicing, accounts receivable, and dispute resolution by ensuring accuracy, timely payments, and effective communication with clients and internal teams. I pay attention to detail, proficiency in billing software, and adherence to regulations.

Karāchi, Sindh, Pakistan

As a Senior Customer Support Representative I was leading the charge in delivering exceptional service by resolving complex issues, mentoring team members, and collaborating cross-functionally. With a focus on prompt and effective solutions, they ensure customer satisfaction and contribute to continuous improvement efforts.

Karāchi, Sindh, Pakistan

As a Customer Support Representative, you were responsible for maintaining professionalism, managing communication channels effectively, documenting interactions accurately, collaborating with team members, adhering to service level agreements, identifying trends, continuously improving skills, demonstrating flexibility, and contributing to team goals, all to ensure customer satisfaction and company success.

Bachelor Of Education - Bed, Teacher Education And Professional Development, Specific Subject Areas

Master'S Degree, Education