Rafael Barragan Email and Phone Number
Rafael Barragan work email
- Valid
- Valid
- Valid
Rafael Barragan personal email
Rafael Barragan phone numbers
As the Global Operations and Partner Experience Owner at Lyft I'm responsible for cultivating and developing strong relationships, driving operational efficiency, and ensuring business continuity and parity within our call center operations globally. Being multi-lingual and specializing in product, program, and client launches, my leadership and marketing experience have allowed me to take the lead in ramping new projects and launching call centres in the North America, Latin American, European, and Asian-Pacific markets, including Taiwan, Japan, Philippines, India, Singapore, and Malaysia. I have extensive experience with international project management and call center operations, and caring for the client through all aspects of the relationship lifecycle: sales, pilots, launch, operational scaling, and measured ramp to proficiency.I work closely with organizational leadership to ensure success at all levels of the enterprise, from front-line employees to C-Suite Executives. Over the last three years, I've successfully worked with the senior leadership of our international partners to finalize contractual relationships and launch our first premium products in the UK, Netherlands, and Japan. The global business development projects I've led have exceeded all internal and external expectations through an intense drive to collaborate, guide, and direct teams I am responsible for and partner with.
-
Non-Profit Ceo And Co-Founder At Second Chance HeroSecond Chance HeroNashville, Tn, Us
-
Director - Driver Experience And StrategyWalmart Oct 2022 - PresentBentonville, Arkansas, UsEnable Spark Driver Platform to be the largest, most trusted and lowest cost delivery provider in the Gig-economy and by using trust and transparency as a design principle create intuitive and defect-free driver experiences, making Spark the most desirable side hustle everywhere. We reduce driver pain and by consequence remove optimizable contact rate. My team does so by placing everything we do through the lens of three core strategic pillars:1. Build Intuitive Experiences -An Intuitive app experience leads to being the platform of choice (ease of use) and reduces CR making us a low-cost provider 2. One-Call Resolution Methodology & Driver-Led Support Optimization -Through automation and by creating proactive contact intervention and proactive resolution delivery capabilities we can foster a One-Call solves it all support philosophy - creating an unmatched support experience3. Trust and Transparency as a Design Principle. -This is all about fostering a culture where where our design philosophy is acutely attuned to discover and remove high-friction pain points in the experience -
Director Of Customer Care Operations And StrategyGodaddy Jul 2020 - Nov 2022Tempe, Az, Us -
Global Operations And Partner Experience OwnerLyft Aug 2018 - Jul 2020San Francisco, Ca, UsAs the central owner of Lyft's strategic outsourcing initiatives, I'm responsible for our Global Partner relationships, business optimization recommendations, and managing cost and contract requirements that ensure business continuity and integrity. My team authors, defines, iterates and communicates key performance measures that will give accurate insight to overall health of our support network, while making recommendations to address gaps in areas of performance, efficiency, cost and contractual obligations. -
Senior Product ManagerAsurion Jun 2017 - Aug 2018Nashville, Tennessee, UsAs Sr. Product Manager for Asurion's Soluto vertical, I am responsible for product partner experiences including immersive product and technology experiences. In this role, I've led cross-functional agile development teams on new product experiences that drive business value for our partners and global growth for Asurion; Designed and developed Asurion’s product presentation and demonstration at Mobile World Congress in Barcelona, Spain, and the Consumer Electronics Show in Las Vegas, Nevada; Used Product Marketing skills to tell the story of the Asurion platform, and the unique experiences that create long-term retention through a lasting emotional impression left on the consumer; I'm the go-to Executive and C-Suite facilitator and presenter for global growth and business development efforts, as well as the Product Marketing & Operational Consultant to Asurion teams outside of North America. -
Senior Innovation ManagerAsurion Dec 2014 - Jun 2017Nashville, Tennessee, UsAs Sr. Manager of Innovation at Asurion, I managed a portfolio of client relationships through key aspects of the client lifecycle including sales, program launch, and operational scaling. I also took the lead on new global business initiatives through key phases of implementation including pilot construct and ideation, launch, and KPI driven operational performance management and was responsible for client and product demonstrations, leading a team of technologists through sales and support scenarios with VIPs.
-
Market DirectorCuracao Oct 2013 - Dec 2014Los Angeles, California, UsSuccessfully executed corporate strategy across geographical territories and segmented markets becoming the top performing market with +22% annual YoY growth. Was responsible for strategic direction and business development of Arizona and California markets with a P&L responsibility of over $200M, leading a team of nearly 400 indirect reports. Developed market and pricing strategies to drive profit targets for new product launches. Managed new site development projects, retail and mobility sales, distribution centers, and merchandising for global market launches throughout the Americas; Mexico, El Salvador, and Panama. -
District General ManagerBest Buy Sep 2012 - Sep 2013Acted as a turn around and change management specialist, collaborating with local leadership in struggling markets driving significant market turnaround. Recognized as a top 2% performer across 900 peers globally. Responsible for 1:1 coaching of General Manager candidates, driving results as a retail executive in a scorecard driven culture. Managed Piloting of innovative employee and customer experience strategies with a focus on expanding internal growth opportunities and increasing customer loyalty.
-
Gm Specialty CoachBest Buy Oct 2010 - Sep 2012Transformed a store ranked 826 amongst its peers in Colorado to the 46th ranked store in the US. Delivered best-in-class performance that ranked in the top 40 amongst 1100 of my peers. Executed strategic initiatives in the areas of training, merchandising, and employee experience to improve financial and customer experience metrics. Drove internal changes to improve the culture and employee experience with an emphasis on employee recognition, training, accountability, progression planning, and career development.
-
Customer Solutions ManagerBest Buy Apr 2009 - Oct 2010Responsible total store profitability and financial results. Held accountable to eliminate obstacles, remove barriers and enhance employee training to deliver positive YoY growth in top line revenue while maximizing bottom line NOP. 75+ Mil annual store revenue. Use of interpersonal skills, training, and led a team through a challenging store transition to deliver YoY revenue and NOP growth. Responsible for all aspects from sales, labor management cycle, inventory control, shrink, and customer retention.
-
Store DirectorCircuit City Aug 2006 - Mar 2009Us -
Customer Experience ManagerBest Buy Mar 2004 - Jul 2006Richfield, Minnesota, Us
Rafael Barragan Skills
Rafael Barragan Education Details
-
Pepperdine UniversityComputer Science -
BrainstationData Science
Frequently Asked Questions about Rafael Barragan
What company does Rafael Barragan work for?
Rafael Barragan works for Second Chance Hero
What is Rafael Barragan's role at the current company?
Rafael Barragan's current role is Non-Profit CEO and Co-Founder at Second Chance Hero.
What is Rafael Barragan's email address?
Rafael Barragan's email address is rb****@****ddy.com
What is Rafael Barragan's direct phone number?
Rafael Barragan's direct phone number is +181883*****
What schools did Rafael Barragan attend?
Rafael Barragan attended Pepperdine University, Brainstation.
What skills is Rafael Barragan known for?
Rafael Barragan has skills like Leadership, Employee Training, Customer Experience, Sales Operations, Management, Training, Sales, Merchandising, Customer Satisfaction, Team Building, P&l, Inventory Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial