An expert social media & web agency that also handles all things marketing-related for their clients! 😎

- Develop, deliver and oversee all marketing and communications activity for our clients.- Create and execute the developed digital marketing plan(s) to achieve sustainable sales growth.- Deliver marketing solutions across various channels (including social, PR and SEO).- Manage the social media, SEO, PPC & web development team.- Work closely with the design team to brief and create engaging content across all digital platforms.

- Managed and trained a team of two direct reports.- Drove audience growth and engagement through a social strategy set in place for each specific client.- Developed and maintained relationships with partners and key clients.- Personally managed the daily communications and overall marketing strategy of our key account: FlatCap Hotels.- Oversaw the delivery of branded content, ensuring everything posted is on brand in-line with the current campaign(s).- Worked with the Analytics team to implement data-driven strategies.- Delivered a strong strategy which drove traffic to e-commerce sites as well as engagement and footfall to our hospitality clients.

- Developed paid and organic social media strategies and set goals to increase brand awareness, customer engagement, lead generation and new followers, while creating custom audiences to maximise client's ROI.- Worked with a versatile range of clients from fast fashion brands, e-commerce & hospitality, to legal and medical services. - Managed all social media channels such as Facebook, Twitter, LinkedIn, Instagram & Snapchat. - Planed organic content and delivery and used tools like Sprout Social to manage multiple social media channels. - Worked hand-in-hand with the Digital PR team to develop and manage competitions and other social media campaigns.- Using Adobe Photoshop, InDesign or Illustrator, I created and/or briefed outsourced parties on engaging multimedia content such as infographics and videos.- Formed key relationships with all my clients and continue to manage the day-to-day communications. - Monitored and reported social media platforms using the relevant tools. - Created decks and presented social media training events to industry experts.

- Delived excellent customer service answering customer queries and resolved any problems.- Arranged bookings and travel arrangements for customers UK and Internationally.- Required the ability to work under pressure and manage difficult situations whilst ensuring customer leaves engaged and satisfied.

- Consulted clients about campaign requirements.- Managed accounts for clients including Mercedes-Benz, Samsung & Mondelez International.- Confidently presented campaign pitches and costs to clients.- Passed proposals and worked hand-in-hand with appropriate media/creative staff.- Monitored work progress and kept in contact with clients at all stages.- Handled budgets, managed campaign costs and invoiced clients.- Managed ATL, BTL as well as FMCG campaigns.

- Responsible for administration of policies including data input, quote production, invoicing and claims assessment.- Confidently interacted with customers ensuring excellent communication was provided.- Participated in departmental reviews of processes and procedures making suggestions to improve accuracy and efficiency.- Demanded strong knowledge of the Groups Insurance products and awareness of wider market.- Investigated customer complaints and ensuring problems are resolved and customer needs met.

Created together with a business partner, www.mustgo2.com is an active online advertising website and store guide, focusing on promoting small and large businesses and companies in Cyprus. ‐ Helped create the website and promote the brand name.‐ Organised events such as our launch party and wrote press releases in order to raise awareness for the company.‐ Sought after new clientele, created contracts and gathered all relevant information (images, contact details etc) that would be placed on the site.

- Required passion for fashion and culture and an appetite for a fresh perspective on them.- Assisted editorial team with research on design trends and photo research.- Prepared for shoots liaising with PR team and external clients to ensure samples were delivered on time and styling decisions were met.- Managed editors schedule including detailed travel management and administrative support.- Accurately and efficiently transcribed interviews as required.