Rafidah Abdul Rahim Email and Phone Number

• Specialize in Billing Order Management (ARBOR) by improving the operational systems, processes and policies in support of organizations mission – specifically an information flow and management, business process and organizational planning and support better management reporting• Responsibility to ensure that various department requests; Product & Marketing Department, Information Technology Department, Customer Service, Finance are resolved and communicated in a timely manner to internal and external parties.• Play a significant role in all aspect of customer complaint and billing disputes. To find root cause and solving the billing problem.• Responsibility to conduct briefing to internal team with regards to the billing inquiries, new product and packages promotion plan and to guide them to understand and follow the new processes and new procedures