Rafi Fuard Email & Phone Number

Rhone-Alpes, France

Casablanca, Morocco

Referring potential home buyers and property investors interested in New York, Florida and the Hamptons locations to The Corcoran Group

Greater New York City Area

Assisted Senior Brokers selling luxury real estate in New York. Updated social media profiles and blogs. Created newsletters, and other promotional collateral. Proof-read marketing material, staged properties for sale, i.e. obtaining quality photographs, furniture placements, ensuring clutter-free home environments, staging props, etc. Inspected homes prior to showings and conducted open-houses. Founded in 1973, Corcoran (corcoran.com) is the largest residential real estate firm in New York. After expanding into other luxury markets, acquiring leading firms in New York, the Hamptons, and Florida, the firm now operates 42 offices and employs more than 2,200 agents.

Burnaby, British Columbia, Canada

Involved in community work while on a Sabbath, I contributed my time, talents and language skills at this 81 room complex care and hospice facility operating on a multi-faith basis. The center provided restorative and supportive care for residential patients of all cultural backgrounds and belief systems. Volunteers helped Therapies and Recreation Staff enrich lives of residents through social activities to increase their sense of identity, well-being, self-worth and connection to the community. Our contributions provided hospice staff more time and opportunity to focus on the quality healthcare needs of resident patients.

Whistler, British Columbia, Canada

Assisted the resort's Rooms Division operations during a 'buy-out' where the entire resort was taken over by one entity. Main area of focus was Housekeeping operations and Residential.

Mahé, Seychelles

Participated in hiring, new-hire orientation and standards training during the pre-opening process. Conducted residential pre-handover construction deficiencies punch, follow up and final inspections while overseeing the smooth handover process from developer to homeowner. Worked closely with residential construction, design and landscaping teams to ensure work completion as planned. Organized all move in and move out assignments synergizing cross-divisional efforts. As the primary liaison between homeowners and the developer I had complete oversight managing multiple post-construction work including FF&E and OS&E placements. The residences were 9,800 sq. ft. to 31,900 sq. ft. I handled all owner issues and concerns as the main go-to person. Developed and maintained residential Owner’s Manual (administration and orientation), pre-opening Operating Criteria and Critical Paths for the Residential module, followed by SOP's and location-specific Policies and Procedures for Residential Staff. Created and maintained custodial and maintenance programs to include safety standards. Ensured Basic/A la Carte services were delivered according to Four Seasons Standards while managing resident's expectations and maximizing resort revenues. Worked with operational departments and the Finance Department to ensure accurate billing of operational charges and collections.

Great Exuma, Bahamas

I was part of the pre-opening planning team for Rooms Division with added responsibility as the FF&E/OS&E Coordinator for furniture, equipment installation and final fit-out. I actively participated in the mass-hiring efforts and orientation of our 400+ staff to the island two months prior to opening. Helped mentor, train and develop local staff for succession. Post-opening of the Resort I had dual-responsibilities as Residence Manager and as Villas Manager to oversee our new residential development and the resort’s high-end premier villas. Communicated and executed ownership benefits to Homeowners during and after the project hand-over process. Coordinated complex travel arrangements and visits of high net-worth individuals to the residential component and premier Villas. Collaborated with Four Seasons Home Office, Resort Administration and Resort Owner's Management Company to ensure the residential component adhered to and were fully compliant with all governing documents. Also ensured residential owners too, complied with the provisions of governing documents.Worked closely with the resort's Engineering team to oversee our Capital Reserve Program to include project management and property life-cycle planning. Enforced property safety standards and kept track of expiring insurance certificates to make sure they were renewed timely.

Newport Beach, California

Managed Front Office scheduling/operations while accommodating staff requests to ensure colleagues had a meaningful work-life balance. Constantly motivated, evaluated and inspected the team to ensure we were well equipped and ready to provide exemplary 5-star, 5-diamond service. Resolved guest complaints, disputes and disturbances positively, using facts and sound reasoning as the Senior Manager on Duty and prevented them from escalating. Assisted with vacation coverage for Rooms Division department heads. Responsible for conducting Emergency Procedures and General Crisis Management. Participated in the yearly budgeting process and strategic planning. Provided support and hands-on assistance to all divisions of the hotel during busy periods and challenges (‘crunch’ situations).

Los Angeles, California

Deputized for General Manager while managing the hotel's Rooms Division Operations. I oversaw the operations of Front Office, Reservations, Security, Housekeeping, Guest Services, Concierge, Bell/Valet Services, PBX-Operators, Airport Representatives, Shuttle Bus Drivers and our fleet of eight shuttle buses. My team helped increase Guest Comment Card (GCC) scores from 3.2 to 4.3 (scale 1-5), during a seven month period of heavy construction while remodeling the hotel's west- wing tower rooms, public areas and swimming pool.

Anaheim, California

Managed a bi-lingual staff of over 110 Room Attendants, Supervisors, Housemen, Laundry Personnel and 3 Assistant Managers in a union work environment. I was part of a core team which helped integrate our re-acquisition of a 502-roomed internationally branded hotel, successfully converting it to a themed Disney resort. The conversion process involved overseeing FF&E/OS&E installation, re-interviewing, rehiring, retraining management and staff from the previous hotel company - conforming to Disney policies and procedures. We profitably outsourced the Laundry Department functions to include guest laundry and dry cleaning within 3 months of operating this re-branded resort.Maintained accurate daily inspection records to include occupational safety, health (OSHA) and security compliance. Collaborated with the resort’s Safety/Security Teams, to develop the hotel’s emergency plans and crisis planning procedures.

Anaheim, California

Oversaw an experienced kitchen brigade of 2 assistant Chief Stewards, 4 Supervisors and 65 Stewards. Responsible for the non-guest area cleanliness and sanitation of 4 large busy kitchens, 7 high volume F&B outlets and banquet facility in a highly-unionized work environment.Conducted quarterly inventory of China, Glass, flatware, Silverware and janitorial equipment - making sure proper par levels were maintained. Partnered with Health Inspector, Vendors and Pest Control personnel to provide safe chemical handling training according to OSHA guidelines and standards.

Anaheim, California

Accountable for the resort’s 24-hour spotlessly clean guest/public areas, 7 themed restaurant guest areas, upkeep of the 18,000 square foot Grand Ballroom and 22 meeting rooms in a strong, fully-unionized work environment. Trained and empowered my staff to handle basic guest challenges, boosting morale and developing them for future success.Conducted performance evaluations, development plans and all facets of unionized staff discipline; handling them fairly and timely. Helped develop a modified ‘back-to-work program’ helping injured staff return to work promptly – reducing group insurance costs.Designated mentor and coach to management trainees attending internship programs at The Disney University while responsible for overseeing their written/practical task completions and quarterly performance reviews – inspiring mentees reach their full potential.

Anaheim, California

Administered collective agreements, helped resolve grievances and managed mediations in a highly unionized environment. Created productively standards, developed work schedules, monitored progress and took corrective action when necessary. Ensured janitorial equipment and all other FF&E were well maintained, safe and secure while recommending/approving replacements as needed.Reduced supply shortages by creating an Excel-based inventory management system to simplify ordering and track usage of linen, uniforms, chemical/cleaning supplies, guest supplies and operational equipment while preparing and justifying capital expenditure.

Anaheim, California

Anaheim, California

Rooms Division Operations And Sales Management

Real Estate Sales

Disney Management Development Program (Founding Alumni)

Restaurant & Bar Management