Tier-1 Support Engineer
CurrentAs a Systems Administrator at Wowrack, I manage and optimize server infrastructures to ensure seamless operations for clients. My role involves:- Server Administration: Maintaining high-performance server environments, including cPanel, Virtualmin, Proxmox, and Hyper-V, tailored to diverse client needs.- Troubleshooting & Problem-Solving: Diagnosing and resolving issues ranging from email delivery delays, PHP errors, and security breaches to complex database query optimizations.- Backup & Recovery: Managing backup solutions like Veeam to safeguard client data and ensure business continuity.- Email Systems Management: Administering mail servers (Postfix, Zimbra) and mitigating challenges like spoofing and configuration issues.- Client-Focused Solutions: Collaborating closely with clients to deliver tailored IT solutions, including website migrations, server performance tuning, and DNS configurations.- Continuous Improvement: Staying updated on the latest technologies to implement improvements that enhance performance, scalability, and security.
