Rafik Johnie Email & Phone Number

Cairo, Egypt

Tasked with assigning workload to the department workforce, allocating and monitoring their tasks, logging complaints received on secured messaging channels, auditing on department activities, reconciling the bank’s main account, supporting employees with funds transfers within boarders and abroad, reporting issue and insights to C-Suite Management, handling Data Subject Access requests according to GDPR-EU, working closely with the UK financial regulator, and supporting other departments with customer-related information.

6Th Of October, Al Jizah, Egypt

Tasked with answering promoting a professional company image through phone interaction with new and existing customers. Main duties include answering customer enquiries, resolving their problems, ensuring the customers’ satisfaction. Handling Wealth Management, Loans and financing products.

Tasked with creating, monitoring, controlling, auditing and disabling operations’ CRM systems, offline management, major incident management and technology related issues on Real-time level, creating invoices for the client, ensuring the adherence and conformance of scheduled staff. Provideoperational insights to the client operation control, RTM Seniors, Supervisor, Command Center Management and to Vodafone Business Shared Services operations management to support decision making.

Tasked with monitoring and controlling an enormous segregation program between Vodafone Group Plc. and Vodafone Egypt. Responsible for new Windows Image, applications and features testing and applying; also Go-Live testing and incident reporting and management. Handling stakeholders on various levels virtually and physically. Preparing knowledge packs and database for users, admins and management to educate, troubleshoot andmanage whoever in need for support. Being a Point of Decision-making for going live and sending project closure reports.

Giza Governorate, Egypt

Tasked with monitoring and controlling operations key deliverables, workforce intraday management, major incident management and technology related issues on Real-time level, ensuring the adherence and conformance of scheduled staff. Provide operational insights to the client operation control, RTM Sr. Supervisor and to Vodafone Business Shared Services operations management to support decision making.

Giza Governorate, Egypt

Tasked with analyzing the queue’s raw data and customers’ feedbacks, promoting a professional company image through providing the operations management with insights, incomplete actions, system and employees failures and operational expectations. Main duties include extracting raw data from different systems, working on the data as sorting and analyzing the data, and providing the operations with insights, ideas and expectations.

Giza, Al Jizah, Egypt

Tasked with receiving complaints, promoting a professional company image through phone interactions with customers. Main duties include receiving customers’ complaints, handling the ongoing issues, changing the customers’ experience through taking the ownership of the queries and the complaints,managing the first- call resolution by following up with the customers, up selling services& ensuring the customers’ satisfaction.

Giza Governorate, Egypt

Tasked with delivering inductions and preparing contents, amending the available contents as per the new updates, conducting floor training and deliver new updated, reporting any unusual activity (Absence, Training room device maintenance, communicating with stakeholders for systems access delivery and testing, also handing over to operations to start the post training job requirement with support from the Training team.

Cairo Governorate, Egypt

Tasked with answering promoting a professional company image through human interaction with new advisors. Main duties include answering advisors’ enquiries, mentoring new advisors to get their numbers, planning and managing their progress, ensuring the customers’ satisfaction, also providing coaching on their performance and auditing on their system actions and calls quality.

Cairo Governorate, Egypt

Tasked with answering promoting a professional company image through phone interaction with new and existing customers. Main duties include answering customer enquiries, resolving their problems, up selling & ensuring the customers’ satisfaction.

Cairo Governorate, Egypt

Tasked with calling projecting a professional company image through phone interaction with new and existing clients. Main duties include calling customer, promoting the company’s services, up selling & ensuring the customers’ satisfaction.

Master Of Business Administration - Mba, Strategic Management

Associate'S Degree, Project Management, 95.99%

Bachelor Of Applied Medical Science, Technology Of Medical Laboratories, Good

Activities and Societies: -Speaker for a lecture about intensive care unit psychosis. - Speaker for a lecture about patient refuses.