Rafik Johnie Email and Phone Number
A highly motivated, confident individual with exceptional multi-tasking capabilities and ablity to work in a target driven and busy work environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience and develop my abilities. Self-learner who is always keen in self-development and learning new methods and techniques to work more effectively and efficiently.
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Executive AssistantHsbc Jul 2024 - Present -
Commercial Markets& Business Service Recovery Admin Support Office Assistant ManagerHsbc Sep 2022 - Jun 2024Cairo, EgyptTasked with assigning workload to the department workforce, allocating and monitoring their tasks, logging complaints received on secured messaging channels, auditing on department activities, reconciling the bank’s main account, supporting employees with funds transfers within boarders and abroad, reporting issue and insights to C-Suite Management, handling Data Subject Access requests according to GDPR-EU, working closely with the UK financial regulator, and supporting other departments with customer-related information.
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Wealth Management And Personal Banking Financial AnalystHsbc Jun 2021 - Aug 20226Th Of October, Al Jizah, EgyptTasked with answering promoting a professional company image through phone interaction with new and existing customers. Main duties include answering customer enquiries, resolving their problems, ensuring the customers’ satisfaction. Handling Wealth Management, Loans and financing products.
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System Management Centre AnalystVodafone Feb 2021 - Jun 2021Tasked with creating, monitoring, controlling, auditing and disabling operations’ CRM systems, offline management, major incident management and technology related issues on Real-time level, creating invoices for the client, ensuring the adherence and conformance of scheduled staff. Provideoperational insights to the client operation control, RTM Seniors, Supervisor, Command Center Management and to Vodafone Business Shared Services operations management to support decision making. -
System Project CoordinatorVodafone Oct 2020 - Jan 2021Tasked with monitoring and controlling an enormous segregation program between Vodafone Group Plc. and Vodafone Egypt. Responsible for new Windows Image, applications and features testing and applying; also Go-Live testing and incident reporting and management. Handling stakeholders on various levels virtually and physically. Preparing knowledge packs and database for users, admins and management to educate, troubleshoot andmanage whoever in need for support. Being a Point of Decision-making for going live and sending project closure reports.
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Workforce Real-Time Management AnalystVodafone Oct 2019 - Sep 2020Giza Governorate, EgyptTasked with monitoring and controlling operations key deliverables, workforce intraday management, major incident management and technology related issues on Real-time level, ensuring the adherence and conformance of scheduled staff. Provide operational insights to the client operation control, RTM Sr. Supervisor and to Vodafone Business Shared Services operations management to support decision making.
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Hypercare Business Analyst - Uk AccountVodafone Jul 2019 - Oct 2019Giza Governorate, EgyptTasked with analyzing the queue’s raw data and customers’ feedbacks, promoting a professional company image through providing the operations management with insights, incomplete actions, system and employees failures and operational expectations. Main duties include extracting raw data from different systems, working on the data as sorting and analyzing the data, and providing the operations with insights, ideas and expectations.
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Pay Monthly Consumers Relations - Uk AccountVodafone Apr 2019 - Jul 2019Giza, Al Jizah, EgyptTasked with receiving complaints, promoting a professional company image through phone interactions with customers. Main duties include receiving customers’ complaints, handling the ongoing issues, changing the customers’ experience through taking the ownership of the queries and the complaints,managing the first- call resolution by following up with the customers, up selling services& ensuring the customers’ satisfaction.
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Pool Of Trainers Member - Uk AccountVodafone Dec 2018 - Mar 2019Giza Governorate, EgyptTasked with delivering inductions and preparing contents, amending the available contents as per the new updates, conducting floor training and deliver new updated, reporting any unusual activity (Absence, Training room device maintenance, communicating with stakeholders for systems access delivery and testing, also handing over to operations to start the post training job requirement with support from the Training team.
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Pay Monthly Consumer Care Queue Floorwalker - Uk AccountVodafone Jul 2018 - Nov 2018Cairo Governorate, EgyptTasked with answering promoting a professional company image through human interaction with new advisors. Main duties include answering advisors’ enquiries, mentoring new advisors to get their numbers, planning and managing their progress, ensuring the customers’ satisfaction, also providing coaching on their performance and auditing on their system actions and calls quality.
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International Account Advisor - Uk AccountVodafone May 2017 - Jun 2018Cairo Governorate, EgyptTasked with answering promoting a professional company image through phone interaction with new and existing customers. Main duties include answering customer enquiries, resolving their problems, up selling & ensuring the customers’ satisfaction.
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Tele-Sales Representative - Australian AccountVertex Advertising Sep 2016 - Oct 2016Cairo Governorate, EgyptTasked with calling projecting a professional company image through phone interaction with new and existing clients. Main duties include calling customer, promoting the company’s services, up selling & ensuring the customers’ satisfaction.
Rafik Johnie Education Details
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Strategic Management
Frequently Asked Questions about Rafik Johnie
What company does Rafik Johnie work for?
Rafik Johnie works for Hsbc
What is Rafik Johnie's role at the current company?
Rafik Johnie's current role is MBA® Candidate | Executive Assistant at HSBC.
What schools did Rafik Johnie attend?
Rafik Johnie attended Arab Academy For Science, Technology And Maritime Transport, Coursera, Misr University For Science And Technology.
Who are Rafik Johnie's colleagues?
Rafik Johnie's colleagues are Vignesh ., David Howard, Katherine T., Andrew Thomas, Ashok Jagani, Konrad Dudek, Vanshika Kaushik.
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