Rafin Azmain Provat Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

Dhaka, Bangladesh

Strategic HRBP in BPO | Talent Acquisition | Employee Engagement | Performance Management | HR Policy | Change Management | Data Analytics | Diversity & Inclusion Advocate | Passionate about optimizing BPO workforce performance.

Dhaka, Bangladesh

Experienced quality assurance analyst with a proven track record of ensuring the highest quality standards for content moderation. Played a pivotal role in the successful launch and ongoing maintenance of BIGO, maintaining positive relationships with clients and regional managers.

Dhaka, Bangladesh

Experienced Quality Analyst with a proven track record of ensuring the highest quality standards for content moderation. Played a pivotal role in the successful launch and ongoing maintenance of BIGO, maintaining positive relationships with clients and regional managers.Key Skills:Quality Assurance: Developed and executed effective strategies to continuously improve accuracy and efficiency in content moderation.Team Leadership: Mentored and trained new moderation and QA team members, fostering a culture of growth and development.Workflow Optimization: Organized and streamlined workflows, maximizing team performance and productivity.Client Relations: Established and maintained strong relationships with clients, addressing concerns and ensuring client satisfaction.Contractor Supervision: Supervised contracted employees, ensuring adherence to project guidelines and quality standards.Safe Working Environment: Promoted a safe and inclusive working environment, prioritizing employee well-being and satisfaction.

Complaint Management Executive | Customer Advocacy | Conflict Resolution | Process ImprovementResults-driven Complaint Management Executive with a proven track record of effectively handling customer complaints and driving resolution. Dedicated to ensuring customer satisfaction and optimizing processes to enhance the overall customer experience.Key Skills:Complaint Resolution: Expert in managing customer complaints from inception to resolution, utilizing a customer-focused approach and strong problem-solving skills.Customer Advocacy: Committed to advocating for customers' needs and concerns, ensuring their voice is heard and addressed appropriately.Conflict Resolution: Skilled in managing difficult and escalated situations, adept at de-escalating conflicts and finding mutually beneficial solutions.Process Improvement: Proactively identify areas for improvement in complaint management processes, streamlining workflows, and implementing effective solutions.

Customer Service Team Leader | Complaint Resolution | Customer Satisfaction | Team ManagementDedicated and experienced Customer Service Team Leader known for consistently delivering excellent customer satisfaction through friendly and informative service. Skilled in handling complex complaints and difficult customers with a professional and polite approach, resulting in favorable outcomes.Key Skills:Difficult Customer Management: Proven track record of successfully managing difficult customer interactions, utilizing strong communication and conflict resolution skills.Team Management: Successfully managed and motivated a team of customer service representatives, ensuring high performance and productivity.Roster Management: Efficiently organized team schedules and resources to meet customer demands and optimize service levels.Emergency Situations: Calm and composed under pressure, adept at handling emergency situations and providing timely support to both customers and team members.Through my leadership, I have consistently achieved excellent customer satisfaction ratings, contributing to the overall success of the organization. I am passionate about delivering exceptional service and driving continuous improvement within the team.#CustomerServiceTeamLeader #ComplaintResolution #CustomerSatisfaction #TeamManagement #RosterManagement

Bangladesh