• Directed IT Department portfolio and Center of Excellence, established IT Strategy, PMO, Governance, Policies, Procedures, IT Service Level Agreements, and supervised 20+ onsite and remote resources.• Directed global client and vendor management, overseeing end-to-end support for user requirements and IT procurement. • Refined customer journey with business process reengineering and Saved USD 1M by developing optimized architecture and customer onboarding process using MS D365 F&O, Salesforce Lightning (LWC) customer 360 experience using community and experience cloud and migrated Salesforce Classic and Hexa BPM applications.• Championed Agile methodologies, utilizing Jira, Kanban boards, Slack, Trello and Agile ceremonies for the project management and delivered 15+ projects.• Turned liabilities and unused capital to strategic income after implementing corporate currency using Polygon blockchain technologies to manage loyalty and reward program and acted as Product Owner and solution architect.• First in the region to implement and launch Real Time Coach App to facilitate all the coach requirements globally with Sensible AI and live Coach and custom-made real-time program based on customer feedback and input using, ReactJs, React Native, MongoDB, GraphQL, JSON, XML and NodeJs.• Developed Smart Commerce app with MERN Stack, Generative AI, ML and Metaverse which integrated with 50+ API and microservices including, NDC (IATA), 25+ Grocery POS, MS D365 FO and Payment Gateway.• Redefined ERP using AI, using new chiplet and developed a solution for National Supply Chain to ease TAX and other fees using Polygon Blockchain, IoT, Python Pytorch. TensorFLow, React Native, PostgreSQL, and NodeJs.• Held advisory role for end clients in presales, project cost optimization, AI architect, Due Diligence, Building Strategy, Artificial Intelligence for Service, Retail, Manufacturing, Engineering, Healthcare, Automobile, Insurtech, Education, Gaming and Fintech industry.

• Responsible for overseeing and managing the Project Management Office (PMO), IT Operations and Infrastructure, Vendor, Contract &, Procurement Management, Service Management, DevOps, CI/CD, IT Security and implementing Agile Project Team.• Saved 30% of the cost by implementing Digital transformation in the organization using Jira, SAP, MS Azure, and other lean and AI tools to take decision quickly.• Responsible for Agile project management and implemented scrum framework.• Achieved big business transformation within 3 months with the implementation of the new decentralized organizational structure with new Delegation of Authority (DoA) in the SAP, across all complexes, staff, and regional hubs with zero negative impact or delay in IsDB operations or financial transactions.• Achieved 97% auto decision accuracy with the implementation of Senior Management Dashboard by integrating with MS Power BI, SAP, Jira, other transactional and non-transactional system with real-time data and strong linkage between growth strategy, budget, resource allocation, and resource mobilization. • Provided Agile, change management (Adkar and Prosci) and leadership training.• Introduced first mobile app for the organization to streamline transparent resource onboarding, automating, and managing all the HR, admin, and health care requests.• Automated internal healthcare facilities and insurance requirements using ASP.Net.• Developed and implemented IT Strategy, Governance, Security Policies and Procedures.• Successfully tested with the real time mock drill for the first time in 40 years for the organization readiness of emergency with the implementation of IT Disaster Recovery solutions and tested bi-annually with agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).• Managed SAP, Finastra Fusion Invest, Swift, Fircosot, MS Power BI, Microsoft.Net, MS Sharepoint, BPM, Jira, MS SQL Server, Oracle, MS Azure, Networking and Security.

Managed IT Function, Project, Services and Resource.Reported directly to the CEO.Responsible for overseeing and managing information technology projects and resources. Oversee all phases of project from conception to implementation. Acts as liaison between clients, vendors, and consultants.Developed requirements, proposals, outlines, budgets, work-breakdown structures and schedulers for information technology projects.Followed PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure.Accomplished financial objectives by forecasting requirements and implementing ABC Costing; preparing an annual shared service budget; scheduling expenditures; analyzing variances; initiating corrective action.Utilized in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting and controlling the corporation's assets.Prepared Request for Proposal (RFP) for new IT system and finalized procurement process by analyzing technical and financial proposal.Implemented and automated IT Service Level Agreement (SLA) with the internal users and group shared services using ITIL standards.Implemented information technology strategies, governance, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

• Led the Oracle and .Net team for business solution development, enhancement and support request.• Utilized resources efficiently and increased profitability of solutions and services along with customer experience and experience management improvement.• Developed solutions for Visa Screening, Continuing Medical Education (CME), 250 plus processes for Healthcare Professional Licensing, Healthcare Facilities Licensing and Health Insurance.• Developed Business Process Flow and BRD using OpenText BPM and solution for Injury and Poisoning, Sick Leave, Birth Certificate, Corporate Communication, and Infectious Disease Notification.• Involved in client meetings, gathered requirements, conducted feasibility studies, assigned team members, supported user requests and application development.• Developed and implemented Enterprise solutions using MS.Net C#, Asp.Net, Oracle ERP E-Business Suite 12.1, Oracle DB 10g, OpenText BPM & Livelink.

• Developed project baseline, estimations, Work Breakdown Structure (WBS) and tracked all aspects of the project - scope, schedule, effort, staff, SCM, risks, and issues.• Prepared architecture for a dynamic ERP and introduced as a platform as a service for multi-industries with less customization.• Developed and implemented the solutions for Master Data Management (MDM), Sales, Purchase, Material Management, Planning & Production, Finance & Accounts, and BI.• Developed and Implemented Procure to Pay (P2P) for Maharaja Retail Furniture, Planning and Production for Technospark Granite Manufacturing, Nano Educational Software solutions for MCC.• Developed and implemented Supply Chain Management, Shipping, Broking, Berthing, Agent, Price Factor Management Solutions for Canopus shipping company.• Completed POC to track and increase efficiency of production for ITC and KSDL in FMCG.• Conducted training, interviewed, and evaluated resources for internal organizations and MNCs. Guided and managed enterprise projects for corporate. • Led the team and worked as Project coordinator to manage all the clients and gather all the project requirements and Managed Training Modules and Faculties for .NET, Java, and Testing Platform. • Developed MS Dynamics ERP solution to handle industries such as Education, Manufacturing, Contracting, Retail supply chain management and Trading with minimal customization using MS Dynamics, C#, ASP.Net, MS SQL Server and Crystal Reports.