Rafi Panalam Mohammedkunhi Email & Phone Number

Dubai, AE

• Directed IT Department portfolio and Center of Excellence, established IT Strategy, PMO, Governance, Policies, Procedures, IT Service Level Agreements, and supervised 20+ onsite and remote resources.
• Directed global client and vendor management, overseeing end-to-end support for user requirements and IT procurement.
• Refined customer journey with business process reengineering and Saved USD 1M by developing optimized architecture and customer onboarding process using MS D365 F&O, Salesforce Lightning (LWC) customer 360 experience.
• Championed Agile methodologies, utilizing Jira, Kanban boards, Slack, Trello and Agile ceremonies for the project management and delivered 15+ projects.
• Turned liabilities and unused capital to strategic income after implementing corporate currency using Polygon blockchain technologies to manage loyalty and reward program and acted as Product Owner and solution.
• First in the region to implement and launch Real Time Coach App to facilitate all the coach requirements globally with Sensible AI and live Coach and custom-made real-time program based on customer feedback and input.

Jeddah, Jeddah 22332-2444, SA

• Responsible for overseeing and managing the Project Management Office (PMO), IT Operations and Infrastructure, Vendor, Contract &, Procurement Management, Service Management, DevOps, CI/CD, IT Security and implementing.
• Saved 30% of the cost by implementing Digital transformation in the organization using Jira, SAP, MS Azure, and other lean and AI tools to take decision quickly.
• Responsible for Agile project management and implemented scrum framework.
• Achieved big business transformation within 3 months with the implementation of the new decentralized organizational structure with new Delegation of Authority (DoA) in the SAP, across all complexes, staff, and.
• Achieved 97% auto decision accuracy with the implementation of Senior Management Dashboard by integrating with MS Power BI, SAP, Jira, other transactional and non-transactional system with real-time data and strong.
• Provided Agile, change management (Adkar and Prosci) and leadership training.

Jeddah, KSA, SA

Managed IT Function, Project, Services and Resource.Reported directly to the CEO.Responsible for overseeing and managing information technology projects and resources. Oversee all phases of project from conception to implementation. Acts as liaison between clients, vendors, and consultants.Developed requirements, proposals, outlines, budgets.

Abu Dhabi, Abu Dhabi, AE

• Led the Oracle and.Net team for business solution development, enhancement and support request.
• Utilized resources efficiently and increased profitability of solutions and services along with customer experience and experience management improvement.
• Developed solutions for Visa Screening, Continuing Medical Education (CME), 250 plus processes for Healthcare Professional Licensing, Healthcare Facilities Licensing and Health Insurance.
• Developed Business Process Flow and BRD using OpenText BPM and solution for Injury and Poisoning, Sick Leave, Birth Certificate, Corporate Communication, and Infectious Disease Notification.
• Involved in client meetings, gathered requirements, conducted feasibility studies, assigned team members, supported user requests and application development.
• Developed and implemented Enterprise solutions using MS.Net C#, Asp.Net, Oracle ERP E-Business Suite 12.1, Oracle DB 10g, OpenText BPM & Livelink.

Bengaluru, IN

• Developed project baseline, estimations, Work Breakdown Structure (WBS) and tracked all aspects of the project - scope, schedule, effort, staff, SCM, risks, and issues.
• Prepared architecture for a dynamic ERP and introduced as a platform as a service for multi-industries with less customization.
• Developed and implemented the solutions for Master Data Management (MDM), Sales, Purchase, Material Management, Planning & Production, Finance & Accounts, and BI.
• Developed and Implemented Procure to Pay (P2P) for Maharaja Retail Furniture, Planning and Production for Technospark Granite Manufacturing, Nano Educational Software solutions for MCC.
• Developed and implemented Supply Chain Management, Shipping, Broking, Berthing, Agent, Price Factor Management Solutions for Canopus shipping company.
• Completed POC to track and increase efficiency of production for ITC and KSDL in FMCG.

Master Of Business Administration (Mba), It Management, Finance, Innovation & Entrepreneurship

Bachelor Of Engineering (B.E.), Computer Science

Master Of Business Administration - Mba - Ie Business School- Blended Program, Innovation And Entrepreneurship: Policy Considerations