Rafi Rodriguez Email & Phone Number

New York, United States

Providing support to over 1000+ users Onsite & Via Remote Globally Creating objects in AD OUs to maintaining a cycle of a fresh batch of computers. Assisting Multiple users with conference room setups throughout the day.Teaching basic computer skills to genesis students to assist in office tech projectsAttending daily In-Office brainstorming sessions to make sure tech equipment is running at optimum Scheduling with Office services to Move and Set up new employee equipment at workstationsSanitizing users' workstations while in mid pandemic to assure safety during break\fix sessionsAssisting Networking team with any maintenance of Server Room, MDF, IDF equipmentCommunicating With Multiple Vendor's (Lenovo, Tmobile, Cisco, Nutron, IBM, Microsoft, Arc)

New York City

Resolving, Tracking, Escalating 50 tickets per week via Zendesk ticketing systemImaging Windows 10 & Mac OS through LANDesk & JAMF system Communicating with team & staff through Slack, HangoutsManaging and storing Inventory through WASP, Google Sheets Providing support during Important conference events Attending weekly & monthly meetings overviewing future projects & ideas Speaking with Vendors (Lenovo, Apple) to process hardware complications in a timely mannerProperly using Google Calendar to manage tasks more effectively

New York

Supported 300+ users from a variety of clients (Hayfin Capital, Walden Macht & Haran, Cadence 13)Frequently visiting 5 offsite locations to setup Mac's, PC's, laptops, printers, Backup devices, RoutersCreated, modified permissions' and disabling user accounts via Active DirectoryResolved 60 tickets per week via ZendeskProviding a timely support for hardware, software and network-related issuesAssisting clients remotely Via LogMeIn & TeamViewer applicationsResponding to inquiries in-person or via email, chat or telephoneOverseeing Office Project Moves to make sure all equipment is noted and workingSpeaking with Vendors (Verizon, Spectrum) For any internet Outage in the vicinityPurchasing Technology Equipment for clients on a day to day basis.

Greater New York City Area

Providing data migration in conjunction with management and technical services personnelUtilizing Dell migration tool to backup and restore dataConfiguring and upgrading 80+ Lenovo laptops from win7 to win10

New York, Ny

Providing Support to over 300+ CBRE, Cushman & Wakefield Real estate location on a weekly basis.Facilitated engineers, superintendent, receptionist, security, FSD with tech Provided user account management and password resets Via Active Directory Troubleshooted & set up Windows OS, Mac OS, Windows Server 08, 12Maintained client’s servers by following proper maintenance protocolsSetting up client emails weekly on various devices (laptops, cell phones, tablets) via Office 365Implemented Mozy, Veaam & Setup NAS drive services to ensure proper backupsConfigured 5 - 10 VoIP phones with extensions, voicemail, greetings with 8x8 UIResolved 10 - 20 tickets per day using Kayako system

New York, Ny

Provided hardware and software technical support for 5 - 10 Apple and Samsung phones weeklyResponsible for hardware replacement and upgrading 50 + hard disk drives & local backupsPerformed front end responsibilities such as cashier, customer service, ink stock upConsulted 1000+ in-store customers monthlyAssisted with on-site and in-store computer diagnostics, printers, virus removals, PC maintenance

New York, Ny

Responded and reported to emergency conditions referring gas leaks, false alarms Worked in a team of 10+ to secure client building safely Coordinated and assisted with required equipment tests to ensure functionality Took immediate action regarding an unsafe areas such as egress in emergency exits Made rounds on premises for safety hazards for instance hot processes and electricity