Rafia Khan Email & Phone Number

Edgware, London

- Assisting customers with their lending, business account opening, and external services. - Taking ownership of business applications and ensure all accounts are on boarded for clients. - Delivering an excellent customer experience in person, via email and telephone (inbound & outbound) to ensure our customers needs are met as well as find solutions and support them on our products and services that are right for them. - Seeking out opportunities to generate leads for the store or other colleagues. - Complying with the risk management framework including policies, processes, procedures and governance to ensure a robust and consistent approach to make the right decision and do the right thing for our customers. - Carrying out enhanced due diligence, adverse media, world checks, KYC, screening and CRA (risk assessment) to identify customers background and protect the bank from any potential risk. - Complying with all role competency requirements and focus on our customers’ experience to consistently deliver fair outcomes for our customers.

Tottenham Court Road, London

- Ensured that day to day operation of the store was efficient and effective with the aim of bringing in the maximum profit possible. - Managed retail staff working on the floor and tills, deputised in the absence of management and ensured a smooth running of the store. - Trained staff on product knowledge, company policies and ensured all health and safety policies were implemented and adhered to at all times. - Delegated work duties to staff members, conducted staff probationary reviews and holidays as well as kept track of staff attendance, timekeeping and conduct as well as carried out staff appraisals and managed performances

Hong Kong

This was my first professional job whilst I was still studying in Hong Kong. - Responded to emails, calls and conveyed messages directly to the CEO of the bank. - Processed data onto the system and performed daily administrative duties to support daily business operations. - Maintained effective records and scheduled appointments for the CEO and ensured meetings are effectively organised and minuted.

Professional Bankers, Banking And Financial Support Services

Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services, 2-1