Robert Flack Email & Phone Number

Miami, Florida

Miami, Florida, United States

Responsible for all Newbuild, revite and modernization projects.

Papenburg, Germany

- Spearheaded a multi-billion dollar project for the company, ensuring its successful completion on schedule and within budgetary constraints - Oversee the successful completion of a hotel and interior combination in the new-build department, ensuring the vessel is built on schedule, within company standards, quality and within budgetary constraints - Managed this inaugural project for the company with poise and dedication- Providing overall leadership for the project while… Show more - Spearheaded a multi-billion dollar project for the company, ensuring its successful completion on schedule and within budgetary constraints - Oversee the successful completion of a hotel and interior combination in the new-build department, ensuring the vessel is built on schedule, within company standards, quality and within budgetary constraints - Managed this inaugural project for the company with poise and dedication- Providing overall leadership for the project while maintaining a focus on achieving results efficiently and safely - Internal customer liaison including the development and presentation of project plans, progress reports and acceptance of the final product - Supervising dealings with classification societies - The coordination and utilisation of project resources - Liaison with the shipyard management staff to ensure their performance is consistent with the aims of the project - Financial, technical and schedule reporting - Risk management and problem solving - Oversight of subcontractors and suppliers - The development of project plans, including testing, logistics and in service support - The production of other project deliverables such as training and documentation - Coaching and development of employees . Show less

Papenburg, Germany

In this role I ensure all public and back-of-house areas conform to operational requirements. I maintain a strong relationships between our Newbuilding, Food & Beverage and Hoteldepartments, consultants, internal sponsors and other business related partners and the Ship Yard.- Lead Hotel inspection team in liaison with our Hotel department in all aspects of the building process.- Review architect drawings for all hotel and back-of-house areas, in terms of functionality and… Show more In this role I ensure all public and back-of-house areas conform to operational requirements. I maintain a strong relationships between our Newbuilding, Food & Beverage and Hoteldepartments, consultants, internal sponsors and other business related partners and the Ship Yard.- Lead Hotel inspection team in liaison with our Hotel department in all aspects of the building process.- Review architect drawings for all hotel and back-of-house areas, in terms of functionality and operational feasibility.- Coordinate any required modifications during the design or building process as necessary.- Lead Mock-up and FAT inspections related to hotel and back-of house areas.- Operational inspections of provision rooms, galleys, bars, pantries, etc- Oversee the inspection process of all crew areas and both crew and guest staterooms.- Ensure compliance to ADA Regulations, Risk Management, USPH, USCG, Flag State and other Classification Societies.- Leads quality inspections in conjunction with the ship yard and other team members. Show less

International

International

- Provided vital support to the Hotel Director in the seamless management of 1300 staff members across all departments, including entertainment, casino, revenue, food & beverage, housekeeping and finance - Coordinated closely with the HR department to ensure all staff members are working in a satisfactory working environment - Ensured the provision of a consummate guest service on a regular basis, employing outstanding communication and interpersonal skills in the process - Acted… Show more - Provided vital support to the Hotel Director in the seamless management of 1300 staff members across all departments, including entertainment, casino, revenue, food & beverage, housekeeping and finance - Coordinated closely with the HR department to ensure all staff members are working in a satisfactory working environment - Ensured the provision of a consummate guest service on a regular basis, employing outstanding communication and interpersonal skills in the process - Acted as Hotel Director for a period of 2 months twice a year while the permanent Hotel Director was on vacation- Develop and implement strategies to increase revenue- Develop strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction Show less

International

- Supervised 617 staff members from 67 nationalities in the smooth and efficient management of all kitchens, bars, pantries, room service, cold rooms and food preparation areas within the food and beverage operations on-board the cruise ship catering for the guests and staff- Directed all activities associated with the maintenance of all Food & Beverage areas and equipment, ensuring all orders taken in this area are done so quickly and professionally - Devised and implemented innovative… Show more - Supervised 617 staff members from 67 nationalities in the smooth and efficient management of all kitchens, bars, pantries, room service, cold rooms and food preparation areas within the food and beverage operations on-board the cruise ship catering for the guests and staff- Directed all activities associated with the maintenance of all Food & Beverage areas and equipment, ensuring all orders taken in this area are done so quickly and professionally - Devised and implemented innovative measures to ensure the attainment of all budget targets and Key Performance Indicators (KPIs)- Conduct safety, sanitation, and maintenance programs- Manage purchasing and inventory controls- Knowledgeable on ServSafe, USPH and HACCP controls along with proper storage and use of food and beverage- Monitor and ensure development of accurate budget and forecasts for the vessel- Financial acumen for all areas including financial reporting with sales reports, budget reports, P&L reports and writing and adhering to annual budgets- Menu planning, work within budgeted guidelines, forecasting and planning food and beverage costs- F&B Startup Project for the first 3 Solstice Class vessels- Coordination and prioritization of multiple projects within the scope of the Food and Beverage management team- Maintain the project database and critical path for all projects- Responsible for ensuring recruitment plans and training guidelines for all 3 vessels where in place- Driving the successful completion of the project according to set time lines- Create a project calendar, accurately estimating time and resources required to complete projects, organizing and communicating information to key stakeholders, and assigning resources to each phase- Monitor the startup project’s progress throughout its duration, and communicates project status to senior management and staff through reports and presentations- Concept and menu development- Coordination of Owners Supply equipment and material Show less

International

- Managing a team of 113 staff members (cellar master, sommeliers, bartenders, bar servers, store keepers, etc) in the seamless running of all on-board beverage operations, implementing robust strategies to increase sales and profitability levels.- Documenting all Health & Safety, Maintenance and USPH regulations.- Troubleshooting a wide range of guest complaints, initiating protocols and procedures to eliminate a recurrence of such problems.- Overseeing the scheduling and rotation… Show more - Managing a team of 113 staff members (cellar master, sommeliers, bartenders, bar servers, store keepers, etc) in the seamless running of all on-board beverage operations, implementing robust strategies to increase sales and profitability levels.- Documenting all Health & Safety, Maintenance and USPH regulations.- Troubleshooting a wide range of guest complaints, initiating protocols and procedures to eliminate a recurrence of such problems.- Overseeing the scheduling and rotation of 14 bars and lounges, 7 restaurants, 2 wine cellars and store rooms - including the Pool Decks, Theatre, Casino and Employee Bars.- Performing an array of functions on a regular basis, from coordinating special events such as weddings, anniversaries and private parties to organising special promotions.- Ensure proper service and atmosphere for the guests and handle guest complaints.- Responsible for all administrative duties including payroll, scheduling, time off, section assignments, etc.- Full knowledge of beverage items and ingredients and alcohol awareness training.- Knowledge of how other departments related to the operation of the Beverage Department, and interact with them when necessary to coordinate activities or correct problems.- Supervise, train and plan, direct all beverage staff.- Ensure that all rules, regulations, and procedures are complied with by staff.- Orders supplies to ensure proper par levels.- Keep staff informed of new procedures and ensures a safe working environment for all staff.- Promote teamwork among all bar staff and provide courteous and friendly service to all vendors and staff. Show less

Cape Town Area, South Africa

• Founding a brand name in order to launch a clothing label, energy drink and CD label; with the nightclub acting as the marquee business • Spearheading the design and construction project for the nightclub • Directing all activities associated with the smooth and efficient management of a nightclub containing 3 dancefloors, an outside deck and 5 bars • Gaining recognition for outstanding performance levels by being voted the ‘Top Night Club in South Africa’ by Ministry of Sound in… Show more • Founding a brand name in order to launch a clothing label, energy drink and CD label; with the nightclub acting as the marquee business • Spearheading the design and construction project for the nightclub • Directing all activities associated with the smooth and efficient management of a nightclub containing 3 dancefloors, an outside deck and 5 bars • Gaining recognition for outstanding performance levels by being voted the ‘Top Night Club in South Africa’ by Ministry of Sound in London • Attaining further recognition as the longest running night club in Cape Town Show less

Cape Town Area, South Africa

• Overseeing the day to day running of the night club and bar that catered to 600 guests per night, ensuring all 54 staff members are providing a superior customer service • Supervising the Health & Safety training of all staff members, whilst ensuring all menus are developed and stock levels are maintained • Devising and implementing innovative new strategies to cut down on costs and increase gross profit levels

Cape Town Area, South Africa

Computer company dealing in hardware, software, network systems, web design and hosting, etc

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Mcse, Targeted Management And Interaction Management

International Bartenders Degree, Internationally Certified Bartender And Mixologist