Rafael Pichardo Email & Phone Number

• Responsible for customer success through the entire life cycle of customer engagement.
• Scoping, designing, implementing, and maintaining the SeaChange video solutions.
• Manage project timelines, deliverables, issues, risks, and dependencies.
• Collaborate with R&D, product management, sales, and technical support teams.
• Document scope of work, create customized test plans, and execute acceptance tests.
• Perform regular preventive maintenance tasks to maximize our customer’s Quality of Service, and pro-actively propose improvement solutions.

Santo Domingo, República Dominicana

• Design of the video coding structure, the streaming generation structure and the Content Distribution Network (CDN), to achieve a proprietary OTT platform for the deployment of Live Channels and Video on Demand (VoD).
• Identify and contact developers and suppliers of equipment and solutions used on the platform.
• Manage and coordinate the development work of the entire OTT structure.
• Maintenance and operation in conjunction with the personnel responsible for guaranteeing the operating SLAs offered by the company.
• Design and Maintenance of the Video links necessary to feed local channels.
• Coordinate the integration of the company's customer management system, to guarantee the operability and monetization of services.

Santo Domingo, República Dominicana

• Manage and coordinate maintenance visits for the Wimax, LTE and TV networks.
• Manage and coordinate the maintenance of the towers.
• Document breakdowns and seek improvements that guarantee the stability of the network and the services served over it.
• Guarantee the training of personnel to carry out their tasks.
• Manage the resolution and maintenance of microwave links from both the backbone and clients.
• Manage and maintain the stocks of materials necessary for replacements in breakdowns and preventive maintenance.

Santo Domingo, República Dominicana

• Support the entire structure TV, including the headend, the MPEG compression system and MMDS transmission platform and the Conditional Access System (CAS).
• Coordinate the maintenance of transmission sites in an effort to maintain optimal conditions of the equipment and reduce breakdowns making periodic visits to each transmitter site.
• Coordinate implementation work or equipment testing with external and internal suppliers to meet business needs.
• Coordinate and implement video links as well as configuration changes that improves operations or meet business needs.
• Approval of equipment (STB, Encoder, Decoders, Remotes, Monitoring Equipment, etc.).
• Evaluation and creation of new structures (commercial insertion, on imposition of content, creation of new TV Channel of company propriety).

Panamá, Panamá

• IT and Networking Support.
• Evaluation and installation support for a Cablemodem test platform (Promptlink).
• CMTS Configuration (Cisco UBR7200).
• Developed an application for warehouse management in C# and MySQL as Data Base manager.
• Created the complete set of reports needed by the company.

La Altagracia, República Dominicana

• Migrate Digital TV system to another conditional access, both CAS from external suppliers, coordinated all the work to generate the least possible impact to end customers.
• Coordinate migration to new CRM that allows integration with CAS, thus ensuring automation of all processes in the company, in addition to also integrate the interaction with servers that administer and manage cable.
• Integration Midleware (Rovi Guide) for Motorola headends.
• Design and implementation of the entire ip network structure, including structured cabling, configuration and application domain security policy (using Active Directory and Microsoft Forefront TMG).
• Configuring the internal network services such as DHCP, DNS and Active Directory to serve users and security policies of the company.
• Configure and deploy equipment for Cable Internet, configuring two Arris C3 CMTSs, the servers responsible for provisioning cable modems and routers that interact with customers.

San Cristobal, República Dominicana

Support and search for solutions to everything related to the headend, outside plant and technology company.

La Vega, República Dominicana

• Since the implementation of the platform was coordinating the work of support and maintenance across it both in video scrambling, using the video scrambling system addressable Scientific Atlanta, and in the customer.
• Design of the entire platform of inter-network connectivity, linking all offices and locations where we needed to access the billing system and database.
• Design of the server structure implementing domain controllers in Windows Server 2003, database handlers in MS SQL Server 2005 and Routing and control of network traffic in MS ISA Server 2006, thus maintaining policies.
• Coordination of projects outside the company in which I offered support and services to companies in the areas of CATV Headend, video scrambling with Scientific Atlanta equipment and external plant for RF or HFC.
• Coordination of the work completed within the maintenance department of optical fiber, which serves both for the same company as well as other companies. Coordinate in this regard the work done in the HFC network, in.
• Support Coordinator and the maintenance of Headend.

La Vega, República Dominicana

• Assessment and coordination of the restructuration of the data network, thus implementing a structure based on Microsoft operating systems and services.
• User support and maintenance of computers and technology equipment.