Ragab Shalaan Email & Phone Number

Giza, Giza Governorate, Eg

Egypt

As an IT Operation Manager, Seamlessly integrating cross-functional teams, adopting emerging technologies, and streamlining processes to drive operational efficiency and system reliability.Key Achievements:▪ Spearheaded the IT design and infrastructure implementation for a new sister Company (Finbi Microinance ), which spanned a 6-month project period, encompassing security, server, and network architectures.▪ Orchestrated a significant cost-saving strategy by procuring a comprehensive protection software package for the organization's clusters, securing discounts, and distributing resources across all company branches.▪ Successfully managed and optimized all facets of IT infrastructure, systems, and processes across the head office and branch networks, closely aligning IT operations with organizational objectives.

Cairo Governorate, Egypt

Key Achievements:▪ Spearheaded the conversion of physical servers into virtual machines, culminating in a successful migration to VSphere ESXI 6.5, optimizing resource utilization and efficiency.▪ Played a pivotal role in transitioning the data center to hyper-converged systems, assisting in defining system specifications, and testing platforms like Cisco Hyper Flex POC, HP Synergy POC, and DELL Data Protection Suite POC.

Saudi Arabia

Key Achievements:▪ Successfully maintained the mainframe safeguarding pivotal hospital patient data, encompassing X-rays, patient history, and medical analyses.▪ Strategically devised and implemented a zero-downtime plan, ensuring uninterrupted access and bolstered by procuring essential spare parts for the mainframe.▪ Led a team of four, directly reporting to the CEO/Owner, guiding strategic initiatives, ensuring optimal team performance, and streamlining communications between the team and executive leadership.Key Projects:▪Royal Guard Western Region: Directed maintenance of servers, infrastructure, networks, computers, and printers ensuring seamless operations.▪Al-Hajj Ministry (Mecca & Medina): Oversaw the upkeep of data centers, servers, PCs, laptops, and printers, upholding critical religious event operations (Hajj).▪Civil Defense: Managed maintenance and operations across all Saudi Arabian regions, ensuring safety and operational readiness.▪Al-Taif Military Hospitals: Led maintenance contracts, guaranteeing uninterrupted medical services.

Al Jizah, Egypt

Key Achievements:▪Diagnosed a malfunctioning switch disrupting the network, subsequently overhauled the entire infrastructure, and introduced a dedicated Cisco Switch for optimized work speed and reliability.

Cairo, Egypt

Value Added Results:▪ Oversaw all maintenance operations, including software/hardware installation, printer troubleshooting, and user assistance, ensuring optimal system performance and uptime.▪ Led the configuration and setup of WANs and LANs, while providing prompt remote problem resolution via phone and email, enhancing operational efficiency and connectivity.

Value Added Results:▪Oversaw all maintenance operations, including software/hardware installation, printer troubleshooting, and user assistance, ensuring optimal system performance and uptime.▪ Led the configuration and setup of WANs and LANs, while providing prompt remote problem resolution via phone and email, enhancing operational efficiency and connectivity.