Rachel G. Email & Phone Number

I have led teams small and large of over 50 professionals who are dedicated to providing exceptional service and support to customers. I have over 15 years of experience in customer service, operations management, and process improvement, with a focus in the biotechnology, laboratory and manufacturing industry.My mission is to ensure that customers have a positive and seamless experience. I leverage my skills in operations, CRM, clinical labs, manufacturing and project implementation to optimize workflows, systems, and tools, and to align goals and strategies with the company's vision and values. Collaborate and work cross-functionally with other departments, such as sales, production, clinical, and operations to identify and address customer needs, preferences, feedback, and to deliver high-quality and timely results.

Listed skills include Leadership, Customer Experience, Team Building, Customer Relations, and 43 others.

• 

  Brigham Young University - Idaho

  Applied Business Management