Lead and work on defining the Lucid Customers experiences driving them through the journey of Vehicle Sales, Delivery and Service usecases.

Elavon is a US Bank company for Merchant payment processing.1. Providing thought leadership to modernize our current Digital Payments Platforms by redefining the cloud deployment strategy, modernizing the current Customer Onboarding and Open Banking Payment Processing APIs. 2. Partnering with Microsoft, Salesforce and other global SAAS solution vendors to build USB next generation Elavon Payments and Digital Money Movement Marketplace strategy3. Implementing USB payment processing connectors for Microsoft Power platform and Dynamics 365 platform, seamless integrations4. Modernizing the Elavon Payments onboarding architecture using combination of Salesforce, DIY Microsites and microservices based architecture

Conceptualized the Enterprise Customer Communications and Conversations Strategy, built a team of engineers from ground up to deliver an Enterprise Messaging platform for US Bank and its subsidiaries to send all the high volume transactional (including OTP passwords) and marketing digital communications (SMS, Email, Push Notifications, Securing Messaging, RCS, ABC, GRBM, Social Platforms and eFax) through a collection of micro-services, providing 99.999% resiliency and hosted on scalable cloud infrastructure. Messaging Solution delivers 150M messages to Customers every month and saved 1.4M dollars annually for sending communications. Conceptualized Launched multiple smart conversational bots to address Customer service requirements w.r.t Covid 19 hardships, PPP loans, provide text banking capabilities and Mortgage/Consumer Loans hardship applications. Reduced the call center volume by 40% by diverting customer traffic to AI Bots.

I manage a technical team comprised on 25 Tesla employees and 60+ US Bank remote employees supporting executive leadership in planning and implementing enterprise sales, delivery, and service strategy. I coordinate architectural analysis, evaluate technology choices, and make buy or build platform decisions. I collaborate with business partners and technical teams alongside defining IT roadmaps, manage CRM technology, implement sales platforms, develop B2B modules, and design solutions including roadside assistant, digital customer service, and customer support platforms. Some of my key contributions include…♦Built an end-to-end global CRM and integrations platform that scaled the Tesla systems to successfully manage Customer Reservations, Sales, Finance, Contracts and Deliveries of Tesla products.♦ Developed a configurable automated Vehicle Contract generation module resulting in a 60% reduction in staff and a shortened contract generation time to less than one minute. ♦ Participated in SolarCity mergers by successfully merging the Tesla Energy Sales and customer service processes into one tool.♦ Utilized Angular JS/React, GoLang, Gin Framework, and MySQL to develop a custom Sales and Communication management platform from initial design to completion. The product implementation was completed by hiring 12 front end, back end and full stack developers.

I supported consumer, small business, mortgage, and wealth customers by directing CRM, call center, social community, and online chat strategies. I used cloud and bank technology to build CRM and data integration platforms. I automated sales, marketing, services, data analysis, migration, and integration using Salesforce and Enterprise Service Bus (ESB). Some of my key contributions include…♦ Led and collaborated with multiple technology teams on a $24M Omni Channel CRM Strategy solution used by Mortgage and Consumer Channel groups as the technology leader to the Architect.♦ Assisted as a technologist to the Architect in the delivery of a complex $18M Wealth Customer and Relationship Management solution which supported affluent and high net worth customers.

I led a global BAM team of 10 engineers responsible for developing a BAM product which included a matrix of functional and technical Oracle groups. I drove adoption of product through presale activities and collaboration with customers. I aided in the BAM product strategy and roadmap using collaboration with executives, product management, and IT architects. Some of my key contributions include…♦ Completed several integration technology projects such as BAM JCA connector, web services, Oracle Data Integrator, and many others.