Wesley Ragassio Email & Phone Number

Dublin, County Dublin, Ireland

Led and managed a team of 26 baristas as customer service representatives, providing guidance, training, and support to enhance performance and deliver exceptional customer experiences.Demonstrated exceptional listening skills and responsiveness, ensuring customer concerns were addressed promptly and to their satisfaction.Conducted weekly team meetings, providing updates, and fostering a cohesive and motivated team atmosphere.Assisted in the recruitment and training of more than 25… Show more Led and managed a team of 26 baristas as customer service representatives, providing guidance, training, and support to enhance performance and deliver exceptional customer experiences.Demonstrated exceptional listening skills and responsiveness, ensuring customer concerns were addressed promptly and to their satisfaction.Conducted weekly team meetings, providing updates, and fostering a cohesive and motivated team atmosphere.Assisted in the recruitment and training of more than 25 team members, ensuring they were equipped with the necessary skills for exceptional customer service.Monitored team performance, providing constructive feedback, and implementing improvement plans when necessary.Managed employee schedules, ensuring adequate staffing levels during peak hours and balancing workload distribution.Collaborated with other departments to streamline operations and enhance service efficiency.Assisted in inventory management, including stock ordering and monitoring, to ensure product availability and minimize waste. Show less

Dublin, County Dublin, Ireland

Addressed customer inquiries and provided timely and accurate solutions, ensuring customer satisfaction.Resolved customer issues effectively and efficiently, ensuring a positive customer experience.Utilized strong communication skills to interact with customers and provide assistance.Worked collaboratively with team members to ensure smooth operations and exceed customer expectations.Continuously improved customer service skills through training and feedback.Trained new team… Show more Addressed customer inquiries and provided timely and accurate solutions, ensuring customer satisfaction.Resolved customer issues effectively and efficiently, ensuring a positive customer experience.Utilized strong communication skills to interact with customers and provide assistance.Worked collaboratively with team members to ensure smooth operations and exceed customer expectations.Continuously improved customer service skills through training and feedback.Trained new team members with positive reinforcement and respectful, motivational coaching. Show less

São Paulo, Brazil

Managed client relationships from the early stages of the sales process through to post-sales.Built long-term relationships with customers and generated referrals from existing clients.Achieved and exceeded sales targets in 25 % with client growth 15 % across all products and services.Generated new leads and opportunities to maximise revenue in 35 %.Maintained contact with customers throughout the sales and pre-delivery process.Delivered professional sales… Show more Managed client relationships from the early stages of the sales process through to post-sales.Built long-term relationships with customers and generated referrals from existing clients.Achieved and exceeded sales targets in 25 % with client growth 15 % across all products and services.Generated new leads and opportunities to maximise revenue in 35 %.Maintained contact with customers throughout the sales and pre-delivery process.Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.Effectively handled daily customer meetings, sales calls contact by social media and account management tasks.Presented sales data and leadership insights to aid strategy development and planning.Presentation of products and services through visits and/or virtual conferences.Organization of commercial events and fairs. Show less

São Paulo, Brazil

Managed diverse client portfolios, cash allocations, invoicing, VAT queries, billing, and client refunds/write-offs.Handled debt management and resolved customer queries.Managed materials including receiving, storage, distribution, and dispatch.Search in the market materials for machinery maintenance and departmental needs.Monitored and controlled costs by the team and by third parties.Processed tax-related tasks and system updates.Issued purchase orders and negotiated… Show more Managed diverse client portfolios, cash allocations, invoicing, VAT queries, billing, and client refunds/write-offs.Handled debt management and resolved customer queries.Managed materials including receiving, storage, distribution, and dispatch.Search in the market materials for machinery maintenance and departmental needs.Monitored and controlled costs by the team and by third parties.Processed tax-related tasks and system updates.Issued purchase orders and negotiated with suppliers.Performed data entry for purchase orders.Selected products for purchase and approved new vendors.Ensured timely delivery of items to end users.Proposed and implemented system improvements.Coordinated raw material shipments with third parties.Handled customer inbound queries. Show less