Ragav C.S Email & Phone Number

Chennai, Tamil Nadu, India

As a Project Manager, I have lead cross-functional teams in the delivery of high-quality translation and localization projects, ensuring projects meet the highest standards of quality, timeline, and budget requirements. Optimized workflows and resource allocation to enhance operational efficiency and drive successful project outcomes. Developed and maintained project schedules, trackers, and detailed plans, while acting as the central point of communication between clients, internal teams, and vendors.+Leading and managing cross-functional teams to deliver high-quality translation and localization projects.+Ensuring projects meet quality, timeline, and budget requirements through effective resource allocation and workflow optimization.+Streamlining workflows with tools like XTM, JIRA, and MS Project to enhance operational efficiency.+Conducting weekly audits to maintain project compliance and identifying billing opportunities for completed tasks.+Collaborating with clients and internal teams to address localization challenges and ensure client satisfaction.+Providing training to new team members on project processes and best practices.

Chennai, Tamil Nadu, India

+Successfully coordinated localization projects across 30+ languages for global clients.+Developed and maintained project schedules, trackers, and detailed project plans to manage deliverables.+Acted as a point of contact for clients, internal teams, and external vendors, ensuring seamless communication.+Selected and managed translation vendors, monitoring project progress to meet deadlines and quality standards.+Played a key role in aligning localization strategies with regional requirements and validation processes.+Recognized as an “Office Superhero” during Global Production Meetings for exceptional contributions.+Introduced improvements in team workflows, enhancing efficiency and client satisfaction.

Chennai, Tamil Nadu

As a Group Leader, I have led a high-performing team of project managers, driving excellence in project delivery through targeted skill-based training and continuous process improvement.+Led quality audits for research projects, achieving 95% quality standards and 99% on-time delivery.+Trained and mentored project managers, using audit findings to enhance team skills and performance.+Conducted regular team meetings and brainstorming sessions to identify and implement improvements in quality standards.+Documented client updates, shared best practices, and introduced new protocols to drive project success and customer satisfaction.+Delivered onboarding training for new team members, ensuring swift integration and alignment with company standards.+Maintained comprehensive reports on team capacity, skill matrix, billing, productivity, and audit results for effective resource management.+Utilized SAP, Right-Photo, GMS, MS Excel, and Adobe Pro to track progress and optimize project workflows.Key Achievements:+Awarded "Star Performer" in 2019 for exceptional leadership and project management results.+Received multiple client commendations for excellence in project execution and client servicing.

Chennai, Tamil Nadu

As an Edge Coordinator, I played a pivotal role in driving the successful implementation and adoption of ClassEdge technology across over 20 schools. I worked closely with school principals and teachers to ensure smooth integration and consistent product usage, leading to improved educational outcomes.+Trained and Empowered Educators: Conducted dynamic refresher training sessions for teachers, enhancing their skills and maximizing product usage.+Monitored & Optimized Operations: Analyzed and monitored key metrics such as product usage, content synchronization, payment collections, and service logs, ensuring smooth day-to-day operations.+Technical Setup & Support: Led the installation and configuration of essential software including Windows Server 2008, client applications, antivirus, and Ubuntu servers, ensuring seamless functionality.+Problem-Solving & Issue Resolution: Managed Jira tickets to address content feedback and resolve any technical challenges, delivering rapid and effective solutions.+Preventive Maintenance & Hardware Management: Conducted regular maintenance to ensure hardware and software operated at peak performance, minimizing downtime.+Sales & Business Growth: Drove additional sales by offering services within the ClassEdge application and facilitating additional classroom setups.Key Achievements:Maintained a 100% customer satisfaction score from all schools, demonstrating exceptional service delivery.

Chennai, Tamil Nadu

As a Robotics Trainer & Educator, I have designed and delivered engaging hands-on robotics training to newly joined associates and high school students, fostering a passion for STEM and enhancing technical skills. Researched emerging trends in robotics to create tailored educational programs for school children, ensuring the content was both accessible and engaging. Developed instructional materials on classical robotics, making complex concepts easy to understand.Maintained organized records of lab activities, experiments, and outcomes, supporting the ongoing development of research and training initiatives. Collaborated on innovative robotics projects, providing technical expertise and contributing to problem-solving efforts.+Delivered hands-on robotics training to newly joined associates and high school students, fostering interest and skills in STEM.+Conducted research on emerging trends in robotics to design educational programs tailored for school children.+Developed learning materials and resources focused on classical robotics, ensuring content was accessible and engaging for students.+Documented lab activities, experiments, and outcomes to maintain an organized repository of research and training records.+Supported the development of innovative robotics projects by contributing technical expertise and collaborative problem-solving.

Chennai, Tamil Nadu

Provided technical support in a fast-paced environment, troubleshooting network issues, operating systems, and hardware to ensure smooth operations for clients.Delivered Level 1 network support, swiftly diagnosing and resolving technical issues to minimize downtime.Troubleshot and resolved hardware-related problems, ensuring optimal system performance and customer satisfaction.Provided expert Level 1 technical support for Roku products, managing customer issues and ensuring timely resolution.Handled high-profile escalations within the CSC environment, addressing critical complaints with urgency and professionalism, ensuring client satisfaction and issue closure.

Bachelor Of Engineering - Be, Electronic And Communication Engineering

High School, Intermediate School

Middle School And Lower Standards