It Manager
Current Delivering high-quality performance from Product Quality, DevOps, and IT Operation teams for a large program of an enterprise application (LIMS- Laboratory Information Management System) Managed all maintenance, update, and deployment schedules, change communication, and roll-out success Showcasing experience in transforming IT infrastructure and moving an organization toward a mature cloud-based (AWS) service delivery model Owning the AWS Cloud Infrastructure; managing documents systems, server landscape, and release landscape Coordinating and planning Operations-specific projects within the Operations Team Assisting in the creation of teams, individual’s goals/objectives, providing feedback on the performance reviews, & staff development Implementing and executing Enterprise Support Process like Incident Management, Problem Management, Change Management, Service Request Management, Configuration Management, Audit Compliance and Release Management Performing quarterly audits on the AWS services Maintaining AWS Accounts, IAM Users, ECS Instances, RDS Services, and Monitoring Service Collaborating with vendors like AWS support, SharePoint DMA support, and contract engineers from vendor company Optimizing manual work, improving team efficiency, and ensuring high infrastructure availability for Scrum Teams Troubleshooting and problem solve with engineering teams and management professionals to deliver functional and infrastructure improvements Working on first-level incident/change/problem determination and providing resolution for service incidents & queries on a 24x7 basis within the agreed service levels.
